Case Review Administrator (multiple positions available)

Apply now Job no:522652
Work type:full time
Location:Sydney, NSW
Categories:Student Services

• Employment Type: Full Time (35 hours week)
• Remuneration: $82,818 - $93,711+ 17% super and leave loading
• Enjoy hybrid/flexible working including only 1 anchor day on campus per week*
• Bring your best attitude and join a dynamic team culture

About the Role

The Student Life Cycle team within the Division of Education and Student Experience are looking to fill multiple Case Review Administrator positions. If you consider yourself agile and want to be part of a solution, this is the role for you. Experience working in higher education or a background in student services is highly regarded.

The Case Review Administrator provides effective day-to-day administrative support within Student Lifecycle to ensure all services are provided efficiently to meet the operating needs of the Registrar & Student Services Unit (RASS) within the Division of the Deputy Vice Chancellor Education and Student Experience.

Working as part of the Student Lifecycle team, this position is responsible for undertaking a range of high quality, customer focused, core business processes and communications. The Case Review Administrator will focus on the central management of special consideration applications. The role is expected to develop a broad range of knowledge across the administration of the student lifecycle. Once you have met the team and settled in with the happenings on campus in your first few weeks, you will enjoy hybrid/flexible working which involves only 1 anchor day on campus per week*.

Who You Are:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Advanced time management, organisational, critical thinking and problem-solving skills, including the ability to meet deadlines.
• Well-developed interpersonal and written and verbal communication skills.
• Demonstrated experience providing effective customer service and support to clients at all levels.
• Highly proficient computer literacy with excellent skills in Microsoft Office applications.
• Ability to make sound judgements and work both independently and as part of a team.
• Proven ability to work in a high volume, process driven, administrative environment with variable workflow patterns.
• Demonstrated experience of interpreting and applying UNSW policy and procedure.
• Demonstrated ability to effectively solve problems/enquiries and work with limited supervision.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

About UNSW:

UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place.

Benefits and Culture:

UNSW offers a competitive salary and access to a plethora of UNSW-perks including:​

• Flexible working ​
• Additional 3 days of leave over the Christmas Period​
• Access to lifelong learning and career development ​
• Progressive HR practices​

More information on the great staff benefits and culture can be found here.

How to Apply:

Please submit your CV and a Cover Letter addressing the Selection Criteria (the bullet points listed under ‘Who you are’ above)

Applications close:  Sunday 17th March 2024  at 11:55pm 

Get in Touch:

Anabel Wason – Talent Acquisition Consultant

E: [email protected]

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. 

The University reserves the right not to proceed with any appointment.

Advertised:04 Mar 2024 AUS Eastern Daylight Time
Applications close:17 Mar 2024 AUS Eastern Daylight Time