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Field
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Operations Support Responsible for CRM and Refuel Initiative work queues Responsible for Escalation, Post discharge, referral work queues and any other patient related or operational work queues as needed
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verify medical and insurance information in a manner consistent with requirements of the health care system and is responsible for assigned work queues, Responsibilities involve a combination of duties
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assignments; ensure timely follow-up by routing accounts to the appropriate work queues. Track daily productivity, meeting expectations of at least 60 accounts per day, and support team performance through
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types and determine when it is appropriate to split, merge, and/or append documents. Writes indexed batches to the appropriate queue in compliance with work-flow procedure. Reviews assigned queues daily
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the basic services level. Monitors ticket queues as assigned. Follows-up on open tickets or service requests until they are fully resolved. Additional Department Summary: Provides end-user desktop support to
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, and consistent service delivery. Roles and Responsibilities: Team Leadership & Workload Management Lead the team (Team B)’s day‑to‑day: set weekly priorities, assign cases, and monitor queue health
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reactive data entry/updates, as well as proactive work to monitor and improve the health of our data. It also serves an important customer service role as manager of the Portfolio Intelligence work queue
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the clinic, from registration to discharge. Ensure patients are scheduled via the incoming referrals work queue within established scheduling guidelines. Able to collect copays, deductibles, or fee
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RESPONSIBILITIES Review scheduled appointments through patient work queue Obtain insurance authorizations through assigned payer administrators Verifying/document patients' eligibility and benefits in Epic auth/cert
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standards on a regular basis. Responsible for working all assigned Revenue Guardian work queues in EPIC. Evaluates research and determine appropriate charging for accounts assigned to the Nurse Audit Queue