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Field
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the account is routed to the appropriate work queue for final resolution. Attends specialty clinical huddles as requested and participates in group problem-solving. Escalation of fee schedule discrepancies and
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process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders Work towards departmental and team goals by analyzing Epic work queue
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Pre-Award Grant Specialist Apply now Job no: 495275 Work type: Staff Full-time Location: UMBC Campus Categories: Business/Accounting/Finance Department: COEIT Shared Services Center https://services
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policies and procedures governing billing and collections. Effectively monitoring assigned work queues and workload, ensuring resolution of accounts in a timely and accurate manner. Adherence
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(s). Queries and researches within multiple hospital systems to assess compliance with documentation requirements. Monitors completion of work queues to confirm and update status of documentation
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), reporting, exporting/importing data, e.g. EPIC, and implementing the majority of available advanced functionality in REDCap, including alerts, automated survey invitations, survey queue and form display
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. Preferred Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent
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established service standards. -Serve as the primary point of contact for ticket escalations and customer follow-up. -Monitor ticket queues, aging reports, and service metrics to identify trends and improvement
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to requestors and stakeholders. Supports other departmental activities as needed, including assisting in maintaining data as needed. Maintains Data Acquisition’s team’s project queue in Workfront. The above
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Appointment Business Center Supervisor facilitates the operations of assigned workflows including registration, call center, patient portals, on-line/e-requests, EPIC work queues, and physician referrals