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for working assigned work queues while following related policies and procedures. Under general supervision, The Associate Clinical Billing Specialist will complete responsibilities in Cash Posting, Cash
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Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues Training or equivalent recent experience in
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transaction queues and exception reports for errors, duplicates, failed payments, expired credentials, and other anomalies. Research and troubleshoot transaction issues across parking systems (AIMS, TiBA
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business teams. Cloud Access Implementation: Execute and provision secure access controls across our multi-cloud environment (AWS, Azure, or GCP) following the principle of least privilege. Queue & Incident
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to inform device refresh and investment decisions, while supporting the effective management of the Device Experience ServiceNow practice, including queue management, prioritisation, reporting, escalation
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, review, and approval process for individual projects. Troubleshoot and resolve email deployment issues promptly. Manage the approval queue for email builds created outside of Advancement Communications
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, PowerShare, secure links, and records); route non-imaging items appropriately, perform case/record tracking in patient-care databases, prioritize/queue uploads, assign correct disease group (including
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, set notification in OCS report format to ensure the account is routed to the appropriate work queue for final resolution. Attends specialty clinical huddles as requested and participates in group
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, registration, and student accounts. Liaise with the contracted call center staff and university operational staff in support of front-line issues and troubleshooting. Manage the student case management queues in
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the account is routed to the appropriate work queue for final resolution. Attends specialty clinical huddles as requested and participates in group problem-solving. Escalation of fee schedule discrepancies and