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of education, training, and experience. Demonstrated experience working with complex student information, enterprise, or related administrative systems and troubleshooting system and business process
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. Serve as a point of contact for students, faculty, staff, visitors, contractors and other constituents by phone, email and in-person; respond to routine inquiries and appropriately direct more complex
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Support Serve as a resource for Academic Affairs Administrative and Accounting Assistants on routine financial, operational, and policy-related questions; resolve routine matters and escalate complex
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escalate complex issues to the appropriate office or the Associate Provost as appropriate. Coordinate the monthly Administrative and Accounting Assistant training program; develop and maintain training
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; maintain leave records and communicate deadlines and procedures to faculty and department chairs. Maintain faculty data that feeds institutional systems and publications. Faculty Compensation
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and resolve complex technical issues. Participate in the integration of Workday with other systems, ensure seamless data flow between platforms. Design, develop, and maintain advanced reports
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straightforward F-1 and J-1 employment authorization documentation. Identify discrepancies, missing documentation, and approaching compliance deadlines. Escalate unusual or complex immigration and
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appointments. Maintain faculty employment data in Workday and related institutional systems to support the University directory, catalog, WesMaps, payroll, and institutional reporting. Generate letters of
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prioritizing requests; managing a complex calendar; anticipating scheduling needs and conflicts; redirecting requests to appropriate individuals; ensuring the Vice President is prepared, on time, and
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. Experience with Salesforce Marketing Cloud or equivalent enterprise-grade email platform build for complex, data driven constituent journeys. Excellent writing skills, with experience in writing