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and troubleshooting and resolving complex process and system issues. Coordinates with colleagues in the Registrar’s Office, Academic Affairs, ITS, and other campus offices to resolve registration and
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Support Serve as a resource for Academic Affairs Administrative and Accounting Assistants on routine financial, operational, and policy-related questions; resolve routine matters and escalate complex
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escalate complex issues to the appropriate office or the Associate Provost as appropriate. Coordinate the monthly Administrative and Accounting Assistant training program; develop and maintain training
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evaluating service delivery; oversee system documentation, system updates, and email data maintenance; and manage data imports from the Salesforce Marketing Cloud connector and build reports in the CRM. Build
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the institutional coordinator for review timelines across all departments; maintain a master tracking system for all faculty due for review, renewal, tenure, or promotion. Process faculty appointment
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. Serve as a point of contact for students, faculty, staff, visitors, contractors and other constituents by phone, email and in-person; respond to routine inquiries and appropriately direct more complex
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ITS, supports the University’s Workday System. The Enterprise team consists of three prongs – Workday HCM and Finance, Workday Student and Advancement Systems. The Workday HCM and Finance team headed
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Ensure that all students, faculty, and staff receive legally required annual Title IX training. Maintain the Title IX recordkeeping system, including records of reports, responses, supportive measures
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straightforward F-1 and J-1 employment authorization documentation. Identify discrepancies, missing documentation, and approaching compliance deadlines. Escalate unusual or complex immigration and
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, responsible for administration, configuration, governance, and ongoing optimization. Lead ServiceNow strategic planning and platform road-mapping, aligning system capabilities with ITS priorities and long