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services include, but are not limited to, providing first-tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based
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. This position will also provide technical support across the college for the College’s print management system (ACEPrint), One-Card ID solution (Mobile Credential), Electronic Door Access (EDA), and security
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. This position will also provide technical support across the college for the College’s print management system (ACEPrint), One-Card ID solution (Mobile Credential), Electronic Door Access (EDA), and security
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customer service required. Use and configure computing devices (Laptops, tablets, cell phones, etc.). Software installation and configuration. Beginner knowledge of various OS’s including Windows 10, MacOS
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, 12 certificate programs and 38 career studies certificate programs. The college also delivers a variety of nontraditional programs such as customized workforce development training, industry-recognized
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nontraditional programs such as customized workforce development training, industry-recognized certifications, developmental and transitional programs, and courses for personal enrichment. Organizational
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, 12 certificate programs and 38 career studies certificate programs. The college also delivers a variety of nontraditional programs such as customized workforce development training, industry-recognized
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of outstanding help desk items to the Director. Assist with developing, updating, and maintaining departmental procedures and documentation. Provide exceptional customer service and maintain professional conduct
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medias or other solutions, culturing bacteria strains, setting up specialized microscopes and setting up electronic hematology differential cell counters. Other responsibilities will include maintaining a
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oversees teams responsible for Tier 2 and Tier 3 technical support for college systems. Directs the Systems Support Group, overseeing work schedules, professional development, and performance evaluations