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Considerations Additional Considerations: Experience supervising multiple enterprise IT units (or related units) using state of the art equipment and software. Significant technology management experience
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students, faculty, or staff. Assists in ensuring desktop standardization, and performance. Utilizes diagnostic and data recovery software to install, setup, and configure common application software packages
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& Office 365), web browsers, electronic mail, and other software. Demonstrated ability to setup and support mobile devices, iOS and Android. Ability to communicate effectively at a technical and end-user
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months. Knowledge and professional experience utilizing personal computers, computer software, BAS, and computer maintenance management systems. Knowledge of principles, materials, and methods of facility
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using computers and software. Experience in Internet navigation skills and web-based software. Effective public relations skills and the abilityto work with a diverse population including employees
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using computers and software. Experience in Internet navigation skills and web-based software. Effective public relations skills and the abilityto work with a diverse population including employees
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independently and collaboratively within a team environment. General understanding of software support principles and the software development lifecycle. Ability to document and improve business processes
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to use a variety of PC-based software, including Microsoft Office Suite. Ability to create and maintain moderately complex spreadsheets and databases using Microsoft Excel. Knowledge of internet search
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, ticketing system, and in-person. Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite. Escalate complex issues to appropriate support teams, ensuring clear
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knowledge of the accommodation process and adaptive software and hardware used in providing accommodations. Demonstrated ability to advise students and provide a high level of customer service to students