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This is a fixed-term hybrid-eligible position to last 1 year. Job Purpose: The position will be working with in the Cross Platform Technologies team within Enterprise Technology (ET) in University
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Department Description Administrative Innovation and Technology (Admin IT) is part of the Finance, Operations and Administration organization and manages a diverse end to end portfolio of technology
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Project Management Office (UIT PMO), working with a group of technical project managers assembled into multidisciplinary teams to complete a broad range of critical University-wide technology projects
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broad range of critical University-wide technology projects, including Discovery and Implementation projects for enterprise applications and system integrations across domain areas like collaboration
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supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff. We hope you are inspired by what we do and are excited
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ongoing support. Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill
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members. 17. Knowledge of desktop ticketing system (ServiceNow) 18. Strong technical abilities with excellent communication and interpersonal skills 19. Knowledge of cloud computing
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using ServiceNow solutions. The Director of Customer Service will lead a high-performing, frontline technical support team to provide customer service excellence to a diverse range of campus stakeholders
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delivering IT customer service based on ITIL service standards and high-quality service measures using ServiceNow solutions. The Director of Customer Service will lead a high-performing, frontline technical
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basis. Manage the business approval process for requests received through the ServiceNow ticketing system. This includes prioritizing requests, maintaining thorough and accurate documentation