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accurate student records, grades, and other requirements. Engages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community
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for labs. Configure network and lab equipment including but not limited to computers, routers, switches, wireless access points, networked printers, and digital signage. Perform basic server and account
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, printers, document cameras, scanners, projectors, network, wireless, VoIP. Utilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk cases/incidents in
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+, CISSP, CASP, CEH, GIAC Security Essentials, CompTIA A+, CompTIA Network+, CompTIA Linux+, CWNP’s Certified Wireless Network Administration certification, CWNP’s Certified Wireless Network Professional
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of individual Helpdesk tickets to verify accurate resolution, timely response, and respectful communication. Facilitate escalation of complex incidents to statewide teams or supervisors when issues fall beyond
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, printers, document cameras, scanners, projectors, network, wireless, VoIP. Utilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk cases/incidents in
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, network, wireless, VoIP. Utilize additional forms of communication such as phone or face-to-face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service. Follow regular
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, network, wireless, VoIP. · Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service. · Follow
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, printers, document cameras, scanners, projectors, network, wireless, VoIP. Utilize additional forms of communication, such as phone or face to face, as needed when processing IT Helpdesk cases/incidents in
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response requirements. MAJOR RESPONSIBILITIES: Design, manage, and support statewide LAN/WAN, Internet access, disaster recovery (DR), wireless, and VPN services Install, maintain, and troubleshoot routers