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Field
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), reporting, exporting/importing data, e.g. EPIC, and implementing the majority of available advanced functionality in REDCap, including alerts, automated survey invitations, survey queue and form display
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. Preferred Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent
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established service standards. -Serve as the primary point of contact for ticket escalations and customer follow-up. -Monitor ticket queues, aging reports, and service metrics to identify trends and improvement
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Appointment Business Center Supervisor facilitates the operations of assigned workflows including registration, call center, patient portals, on-line/e-requests, EPIC work queues, and physician referrals
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to requestors and stakeholders. Supports other departmental activities as needed, including assisting in maintaining data as needed. Maintains Data Acquisition’s team’s project queue in Workfront. The above
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care. Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim
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. Proven experience with ACD lines, and call queues. 5. Spanish speaking. Principal Responsibilities 1. Oversees and coordinates administrative, program, and office activities. Establishes, selects
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, and ensuring materials are prepared for coaches, tutors, and events. Develop and maintain process improvements and documentation for ASP Systems (Google Drive, Microsoft Bookings, CLUE Queues, Events
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Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues Training or equivalent recent experience in
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. Candidate will assist in the print lab with keeping the printers running by monitoring print queues and replacing paper and ink. They will also assist students with the setup and operation of laser cutters