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Field
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, reflecting the TS&S core values of trust and collaboration. Essential Functions: Monitors central dashboards, work queues, and environmental controls for data center, network, and audiovisual system health and
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listservs as needed. Monitor the YSPH news queue and approve or publish stories to the website. Monitor the YSPH events calendar and approve events for online publication. Provide ad hoc website support as
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Duties and Responsibilities Process and authenticate electronic documents in Hyland OnBase system workflow queues. Image paper documents and index using various enterprise systems, ensure documents meet
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Wellness ticket queue, act as primary point of contact for Wellness escalations ensuring all work is assigned and meeting the SLA. Provide hands-on technical support and assistance to clients in various
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reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance. Assist with processing resource sharing requests, including assigning requests to appropriate queues
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productivity expectations Working EPIC work queues as assigned by supervisor/manager Special projects assigned as needed Serves as an SME(Subject Matter Expert) to handle special inquiries - internal and
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reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance. Assist with processing resource sharing requests, including assigning requests to appropriate queues
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-10, and payer rules. Charge Correction: Correct charge errors in MiChart/Epic and resolve issues in billing work queues. Collections Support: Analyze AR trends, payer behavior, and collection outcomes
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, etc.). Manage work queues and schedule for testing contact center services. Testing services include Holter monitors, event monitors, EKG, stress test, etc. Order departmental and breakroom supplies
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to support continuity of care. Demonstrate service excellence in answering all calls. Ability to spell correctly and use proper grammar. Maintain and monitor fax server. Monitor and manage Referral Work Queue