UU Student - Other

Flexible – Monday-Friday, 8:00 am – 5:00 pm, dependent upon student school schedule. Some evenings and weekends may be required

The Office of Admissions is seeking Admissions Assistants to staff our Admissions Information Center. Admissions assistants are tasked with supporting in the recruitment and success of our students by being the primary point of contact for incoming calls, emails, letters and special requests related to recruitment and general questions for the office. The ideal candidate will be able to speak enthusiastically about the University of Utah from the view of a student, and is motivated to assist current and prospective students.

• Answer phone calls and e-mails from current and prospective students
• Participate in annual admitted student day program
• Other recruitment, clerical and office duties as assigned

• Must be a current University of Utah student
• Excellent customer service skills
• Strong writing ability (may be asked to provide a writing sample)
• Strong speaking/phone skills
• Able to relay complex information to a variety of people
• Professional appearance and demeanor
• Proficiency with Microsoft Office Suite and ability to learn new software systems
• Ability to take initiative and work independently
• Strong problem solving skills and ability to think creatively
• Must have a GPA of 2.5 or better

• Experience and/or interest working in a customer service related field
• Experience and/or interest working in a call center environment
• Commitment of 15-20 hours per week
• Ability to work in a minimum of 3 hour shifts
• Preference will be given to those with availability on Monday and Wednesday

Related to COVID-19, this is not a remote position. Staff are required to be in the office on a rotating skeleton crew schedule. Until the University of Utah has provided updated health safety guidelines, the majority of the business work days will be completed remotely.
In order to perform the job responsibilities remotely, reliable internet connection and a Windows PC are required. Staff are responsible for providing their own laptop or desktop and internet connection while working from home compensation for these services are not provided. The majority of on-boarding and new employee training will be conducted virtually via Zoom.

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: “employment@utah.edu” or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: “oeo@umail.utah.edu” .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.