STUDENT SERVICES COUNSELOR

Updated: 2 months ago
Location: Seattle, WASHINGTON
Deadline: Open Until Filled

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.  

The Department of Health Services has an excellent opportunity for a full-time Student Services Counselor to join the team supporting the Department’s graduate degree programs, with a primary focus on the Community-Oriented Public Health Practice (COPHP) MPH program. Each fall COPHP typically enrolls 27 students who are supported by 20 teaching and advising faculty. Working under the direction of the Program Manager, the Student Services Counselor will administer the student advising programs and professional development activities.

The Community-Oriented Public Health Practice program, founded in 2002, is a 2-year, full-time Master in Public Health degree. COPHP combines an active style of learning, rigorous academic preparation, and a commitment to social justice and community engagement. Students work in small groups to collaboratively problem-solve and develop solutions to case studies and real-world public health problems. The program recognizes that health inequities are created by institutions and policies that deliver health resources based on socioeconomic status, race, ethnicity, gender and sexual orientation. Our mission is to work collaboratively with communities to address these barriers and improve health and well-being for all.

This position will work towards diversity goals related to admissions and student support, and will be expected to know and work toward the strategic goals of the Department and School of Public Health. Additionally, the Student Services Counselor will use independent judgment in interpreting and applying the rules and regulations of the program, the Department of Health Services, and the University of Washington.

Responsibilities:

Student (Academic) and Professional Development Advising

•Manage enrollment, (pre)orientation, and current student communications; send reminders of program expectations and due-dates

•Maintain working knowledge of the program’s curriculum and pedagogy to respond to or redirect inquiries from current and prospective students

•Advise current students on a wide range of academic and professional development topics and resources, requiring knowledge of fee-based student services and policies and procedures

•Support program manager in aligning and maintaining student resource information across MPH programs in Health Services

•Track COPHP student data (including quarterly registrations and degree benchmarks) and advise manager and students, as appropriate, on student progress toward completion of requirements

•Collaborate on and maintain career development resources (regional/national public health systems, networking, jobs listings, skill development opportunities, conferences, etc.)

•Support development and implementation of professional development activities that complement SPH and UW offerings (e.g., building mentor relationships, networking, grant and/or resume writing, interviewing and/or presentation skills, etc.)

•Coordinate annual practicum and capstone processes and presentations

•Coordinate annual program-specific events (orientation, graduation, etc.)

•Collaborate with MPH-PhD staff group on nominations for student awards and efforts to secure funding

Program Administration

•Conduct data entry in HSERV database for prospective students, applicants, students, and alumni

•Support the COPHP admissions committee, including the admissions preparation and review processes

•Assist with development of quarterly and/or annual reports – e.g. student progress assessment, capstone projects, professional development workshops, etc.

•Administer processes and track progress and data associated with HSIP, capstone projects, mentor program, practicum, etc.

•Solicit and compile various student progress and planning documents

•Assist in preparation of purchasing and travel documentation for faculty and student planning and reimbursements

•Track relevant budget activity; report to program manager

•Take minutes, create agendas, and participate in range of program meetings

•Collaborate with marketing staff to provide additional support for alumni relations and fund development

•Document important program events and operations and assist with continuous improvement of program operations

•Assist with special projects/other duties as assigned

Prospective Student Recruitment & Advising

•Serve as the initial point of contact for inquirers and applicants to the program

•Advise prospective students on program admissions requirements, complete screening interviews with prospective students, and assist the Program Directors with coordination of the admissions cycle

•Provide information to HSERV Marketing and Student Recruitment Manager to inform the annual Marketing Plan

•Provide information to HSERV Marketing and Student Recruitment Manager to inform the development and maintenance of marketing materials and content for the COPHP website and brochures, including news items and alumni updates

•Support the HSERV Marketing and Student Recruitment Manager with local conference and event recruitment, as needed

Requirements:

•Bachelor’s Degree in Social Sciences, Communication, Education, Public Health, Business, or related field.

•Four years of experience advising students in a higher education setting

•Ability to work productively in a fast-paced environment; strong initiative and follow-through

•Strong organizational skills and the ability to multitask over a variety of projects

•Strong attention to detail

•Excellent verbal and interpersonal communication skills 

•Strong adaptable writing skills: ability to communicate in diverse written formats and mediums, as well as to tune messages for a wide variety of audiences

•Event planning and hosting, including initiation of pre-planning, vendor and volunteer coordination, and follow-up

•Ability to work both independently with limited supervision and as part of a team

•Intermediate to Advanced Proficiency with Microsoft Word and Excel, electronic calendaring systems, Cloud-based tools

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.

Desired Qualifications:

•Master’s degree

•Professional experience working with graduate programs at the University of Washington or another top-tier institution of higher education

•Experience with problem-based learning and/or other student-centered pedagogies

•Experience working with Canvas and other learning technologies

•Interest in public health and health services

Working Environmental Conditions

•This position may require occasional evening and weekend work. Some regional travel may also be required

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.


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