The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
The Department of Health Systems & Population Health (HSPop) is seeking a Temporary , Full-Time Student Services Counselor to join the team supporting the department’s graduate degree programs.
The primary focus of this position is on the Online Master of Public Health (Online MPH). Working under the direction of the Program Manager, the Student Services Counselor will administer the student advising programs and professional development activities.
This position will work towards diversity goals related to admissions and student support, and will be expected to know and work toward the strategic goals of the Department and School of Public Health. Additionally, the Student Services Counselor will use independent judgment in interpreting and applying the rules and regulations of the programs, the Department of Health Systems and Population Health, and the University of Washington.
Housed in the UW School of Public Health, the Department of Health Systems and Population Health is a dynamic academic and research department with the mission of working with partners in public health and health care to prepare leaders, design solutions, and conduct innovative research that is translated into practice and policy. The Department is steadfast in its efforts to improve and promote the health of all populations, and staff contribute daily and directly to the work of faculty, students, researchers and other staff, providing support and expertise to the Department's common cause.
Duties & Responsibilities:
Student (Academic) and Professional Development Advising – 60%
• Manage enrollment, (pre)orientation, and current student communications; send reminders of program expectations and due-dates
• Advise current students on a wide range of academic and professional development topics and resources, requiring knowledge of both fee-based and state-funded student services and policies and procedures
• Support program manager in aligning and maintaining student resource information across MPH programs in Health Services
• Track Online MPH student data (including quarterly registrations and degree benchmarks) and advise manager and students, as appropriate, on student progress toward completion of requirements
• Collaborate on and maintain career development resources (regional/national public health systems, networking, jobs listings, skill development opportunities, conferences, etc.)
• Support development and implementation of professional development activities that complement SPH and UW offerings (e.g., building mentor relationships, networking, grant and/or resume writing, interviewing and/or presentation skills, etc)
• Coordinate annual practicum and capstone/thesis processes and presentations
• Coordinate annual program specific events (orientation, graduation, etc)
• Coordinate annual admissions communications including applicant advising
• Collaborate with MPH-PhD staff group on nominations for student awards and efforts to secure funding
Program Administration – 40%
• Supports data entry in HSPop database for applicants, students, and alumni
• Support the Online MPH admissions committees including the admissions preparation and review processes
• Assist with development of quarterly and/or annual reports – e.g. student progress assessment, theses and capstone projects, professional development workshops, etc
• Administer processes and track progress and data associated with HSIP, capstone projects/theses, mentor program, practicum, etc
• Solicit and compile various student progress and planning documents
• Assist in preparation of purchasing and travel documentation for planning and reimbursements
• Track relevant budget activity; report to program manager
• Take minutes, create agendas, and participate in range of program meetings
• Work closely with Program Information Specialist to inform and support the annual marketing and student recruitment activities, particularly in support of inquirers and (prospective) applicants, events, and social media content
• Provide additional support for alumni relations and alumni database
• Assist with special projects/other duties as assigned
• Bachelor's degree in business, life sciences, social sciences, communications, or related fields
• Four years' of experience advising students in a higher education setting
• Ability to work productively in a fast-paced environment; strong initiative and follow-through
• Strong organizational skills and the ability to multitask over a variety of projects
• Strong attention to detail
• Excellent verbal and interpersonal communication skills
• Strong adaptable writing skills: ability to communicate in diverse written formats and mediums, as well as to tune messages for a wide variety of audiences
• Ability to work both independently with limited supervision and as part of a team
• Proficiency with Microsoft Word and Excel, electronic calendaring systems, Cloud-based tools
• Professional experience working with graduate programs at the University of Washington or another institution of higher education
• Experience working with Canvas and other learning technologies
This position may require occasional evening and weekend work. Some regional and/or national travel may also be required. A partial remote work schedule is negotiable.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter, and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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