Student Services Coord Sr

78482BR

Campus: Tempe

Student Services Coord Sr

Job Description

This position is part of the new School of Computing and Augmented Intelligence (SCAI), formally the School of Computing, Informatics, and Decision Systems Engineering (CIDSE) academic advising team. SCAI is the largest of the Fulton Schools of Engineering, with over 9,800 domestic and international students between our Tempe, Polytechnic, and Online campuses. SCAI Advising staff value a student-centered approach at the heart of everything that we do. Our advising team is a diverse group of dynamic and seasoned individuals highly adept at pivoting to our ever-changing school and student needs. SCAI is seeking a full-time Student Services Coordinator Senior to provide student services to graduate students and faculty. Approximately 50% of this position will be spent on providing administrative assistance related to the graduate admissions process and general graduate administrative support and 50% of the time graduate advising the administration and support services for our current and former international students.  SCAI has over 2,800 graduate students, 90% of whom are international. This position is based on campus in Tempe, Arizona. Hybrid work may be considered after hire and after training.

Working with SCAI students is fun and rewarding! Our students are exceptional and go on to accomplish amazing things. SCAI and FSE leadership fosters an engaging work environment with many opportunities for growth.

At FSE, we deliver a world-class learning experience for our students and advance research and innovation — all at scale. FSE is agile, dynamic and dedicated to continuous innovation, student success, faculty excellence and partner engagement. We welcome you to lend your broad range of talent, perspectives and experiences to our community of engineering, computing and technology professionals. You would be joining a team of more than 420 full-time staff who support our goals in building engineers and inspiring innovation. We are an engineering school on the rise at the most innovative university in the country and in the heart of the nation’s fastest growing metropolitan area. The resources built around our 25 undergraduate degree programs provide the foundation and collaborative possibilities to advance your ideas and help you make an impact. Join us.

Working at ASU has outstanding benefits which include: health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays; ASU/UA/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to ASU recreation and cultural activities; and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator

Flexible Work Options
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. 

Job Family

Advising & Admissions

Department Name

Sch Compt & Augmented Intellig

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$38,000 - $45,242 per year; DOE

Essential Duties

Provide administration and coordination of program activities and services to students in SCAI’s graduate degree programs.

50% Management of graduate degree  applications and support of master’s recruitment including:    

• Evaluate applications and deficiencies and recommend admission decisions to management
• Student Services support through Salesforce, phone, in person, and Zoom and Slack.
• Provide graduate recruitment and admissions data by running reports using Amazon WorkSpaces, Analytics, PeopleSoft, AppXtender, and evaluate utilizing Excel and/or Google Sheets. 

50% Graduate Advising Administration and Support

• Provide international advising support for former and current SCAI Master’s students 
• Support includes Processing ISSC and immigration-related forms:
• Curricular Practical Training, Optional Practical Training, Reduced Course Load, and Skills Letters requests.
• Provide backup support for other Student Services Coordinator Associates within SCAI
• Assist and provide leadership on special projects that support the Graduate Advising Team
• Participate in Graduate Advising events, such as orientations and webinars

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND four years administrative/coordinate program experience; OR, Master's degree in field appropriate to area of assignment AND two years administrative/coordinate program experience; OR, Eight years of progressively responsible administrative/ coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Higher education or related experience; 
• Experience in problem solving and applying critical thinking, and time management skills; 
• Experience working independently as well as a member of a team.  
• Experience in organizing, collecting, analyzing and reporting a variety of data in written, verbal and electronic formats.
• Experience with Peoplesoft, Salesforce, Analytics, is a plus.
• Evidence of strong technology skills in systems such as Peoplesoft, Excel, Canvas, Google Suite, Slack, Salesforce, Outlook, etc. 

Working Environment

Activities are primarily performed in a regular, climate controlled office setting subject to extended period of sitting.  Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds.  Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties.  Ability to work both independently or within a complex structured team.  Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks.  Exercises judgment within generally defined practices & policies in selecting methods & techniques for obtaining solutions. Interact with a diverse set of national and international students. Work environment may require a combination of in office and telecommuting depending on space constraints.

Department Statement

The School of Computing and Augmented Intelligence (SCAI) is the largest school within the Ira A. Fulton Schools of Engineering with locations on the Tempe, Polytechnic and Online campuses.  SCAI has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community. Our degree programs are widely recognized and offer opportunities for students to participate in research.  Our research impact encompasses “Computing data into information – secure and affordable, anytime, anywhere”.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements: Arizona State University is a federal contractor and subject to federal regulations which may require you to produce a record of a COVID-19 vaccination. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion's webpage.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Cover Letter

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.