Student Guest Service Agent - The Inn at Villanova University

Villanova University, United States

Updated: over 2 years ago
Location: Villanova, PENNSYLVANIA
Deadline: ;

Posting Details

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Posting Number: 20214042V
Position Title: Student Guest Service Agent - The Inn at Villanova University
Posting Type Student
Hours/week: 20
Eligibility: Work study preferred but open to all students
Semester 2021-2022 Academic Year
Location Inn at Villanova University
Detailed Work Schedule
Number of positions: 1
Department: 507-Inn at Villanova University
Contact Name: Kelly Ryan
Contact Phone/Extension: 610-581-3143

Job Description Summary:
The Student Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.
Requirements:
  • Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner. 
  • Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner. 
  • Check guest in and out, and assist with any issues or arrangements that guests may need help with. 
  • Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members. 
  • Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods. 
  • Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
Additional Information:
  • Ability to focus attention on guest needs, remaining calm and courteous at all. 


 
  • Perform additional duties and assist with special projects as assigned. 

 
Specific Job Knowledge 
  • Customer service experience required, preferably in a hospitality/hotel environment. 

 
Work Skills 
  • Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise. 
  • Experience handling cash and recording sales transactions required. 
  • Excellent oral communication and organizational skills. 
  • Demonstrated ability to work effectively without immediate supervision. 
  • Ability to multi-task efficiently. 
  • Must be willing to work evenings, weekends, and holidays as schedule requires. 
  • Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred. 
  • First Aid and CPR certification preferred; training can be provided.
Physical Demands Summary:
Physical Requirements: 
  • Physical requirements include the ability to work long hours, Ability to stand for long periods of time without sitting or leaning.
Wage Rate: $9.00/hour

Closing Date (11:59pm ET):
Open Until Filled Yes

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