Student Caller Supervisor

Updated: 3 months ago
Location: Jacksonville, FLORIDA
Job Type: PartTime

Posting Details

Position Information

Job Title Student Caller Supervisor
Department Annual Giving
Position Number 963000
Requisition Number 060979
Position Type Student Assistant
Full Time/Part Time Part-Time
Time-limited through
Hours 12 hours per week minimum, not exceeding 28 hours per week
Hourly Rate $10.00
Job Summary/Responsibilities

Managing and Facilitation (30%)
o Set up and close out calling shifts in both an organized and timely manner
o Properly facilitate work flow and calling assignments throughout the entire shift
o Accurately confirm and process gifts over the phone and on credit cards

Coaching and Training (30%)
o Train callers on new lists and skill sets
o Provide direction and feedback for callers throughout the shift
o Check in with callers regularly regarding their performance and calling statistics
o Coach and mentor callers through coaching forms and call monitoring

Calling (30%)
o Must be willing to make calls and serve as a Student Caller from time to time
o Must be able to call any and all lists assigned
o Must maintain list and credit averages

Motivating (10%)
o Create a positive working (and fundraising) environment
o Motivate callers to meet and exceed expectations through example
o Develop games and incentives to encourage floor performance

Required Qualifications

• Must be a current Student Caller with UNF Annual Giving
• Must be able to complete 12 hours of calling each week
• Knowledge and proficiency with calling a variety of different constituents
• Proven reliability in attendance and calling performance as a Student Caller
• Weekday evening and weekend availability

Preferred Qualifications
Statement(s) of Understanding
Statement(s) of Understanding Definition

In 2017, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the 80 HEED institutions and was also recognized as a 2017 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who complains of discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of University Regulation.


UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Posting Detail Information

Anticipated Start Date
Job Posting Date 10/04/2018
Application Review Date
Application Deadline
Open Until Filled Yes
Point of Contact Information Anna Shavers, (904) 620-1672,
Hiring Official Anna Shavers
Location if not Jacksonville
Special Instructions

Applicants must complete an online application, as well as upload supplemental documents, at in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Anna Shavers at (904) 620-1672, or


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