Student Assistance Specialist

Updated: 10 months ago
Location: Chapel Hill, NORTH CAROLINA

Posting Details

Position Information

Position Type Temporary Staff (SHRA)
Job Title Student Assistance Specialist
Department Name Student Aff Dean of Students - 640501
Vacancy ID S015273
Position Posting Category Administrative/Clerical Support
Hiring Range Dependent on Education and Experience
Full-time/Part-time Full-Time Temporary
If part-time, how many hours per week?
Work Schedule

Monday – Friday, 8:00 a.m. – 5:00 p.m. with occasional evening and weekend responsibilities.

Proposed Start Date 09/03/2019
Estimated Duration of Appointment 5 months or less
Posting Open Date 08/15/2019
Posting Close Date 08/19/2019
Description of Work

• Provide case management services and follow up for students, faculty, and staff which includes outreach, advocacy, assistance in accessing resources, and navigating the university system;
• Support students who have questions or may need assistance managing concerns around psychological health, physical health, relationship violence, sexual assault, economic concerns, social adjustment, or other manner of concern that interferes with a student’s ability to function successfully at the University;
• Connect students to campus resources including academic advisors, the Office of the Registrar, Financial Aid, and other campus units who can work with students directly on their individual challenges;
• Monitor ongoing cases and document case management activities in Advocate database;
• Collect, synthesize, and document all pertinent facts regarding referred students, their concerns, and situations in Advocate database;
• Maintain up-to-date, accessible, and accurate student records; monitor ongoing cases and provide necessary follow-up.
• Proactively work with university partners to remove barriers that are encountered by students in crisis. Streamline, or advocate for streamlining, University processes from the perspective of students in crisis;
• Undertake special projects as needed or requested by supervisor; other duties as assigned.

Education and Experience

Minimum Training and Experience:
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Knowledge, Skills and Abilities:
• Professional experience working with or supporting people in high need, emotional, or crisis situations;
• Excellent written and oral communication skills;
• Demonstrable experience successfully using problem solving skills;
• Excellent customer service skills, in person and via phone/email;
• Demonstrated experience successfully managing confidential information;
• Excellent time management skills;
• Experience maintaining accurate records with high attention to detail;
• Demonstrated ability and commitment to working as part of a team;
• Demonstrated ability to work with diverse populations;
• Proficiency with Microsoft Office suite.

Preferred Qualifications:
• Master’s degree in College Student Personnel, Social Work, Counseling, Education, Psychology, or Sociology or a related field of study;
• Three (3) to five (5) years of professional experience working with or supporting people in high need, emotional, or crisis situations;
• Professional experience working with college students;
• Professional experience with case management;
• Demonstrated skills in any number of support services areas, as: referral coordination, student advocacy, crisis support;
• Demonstrated experience successfully building networks with colleagues;
• Excellent professional judgment;
• Evidence of successfully working with multiple partners to collectively solve a problem;
• Experience in student data management systems (Advocate, Connect Carolina);
• A demonstrable commitment to promoting and enhancing diversity.

Special Physical and Mental Requirements
Equal Opportunity Employer Statement

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Stimulus/ARRA Funded No
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Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

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