Student Accounts Receivable Specialist (Temporary, Part-Time)

La Salle University, United States

Updated: over 2 years ago
Location: Philadelphia, PENNSYLVANIA
Deadline: 24 Nov 2021

Position Details
Position Title Student Accounts Receivable Specialist (Temporary, Part-Time)
Department 321200 - Student and Accounts Receivable
Position Type Temporary
Position Classification Temporary
Grant/Gift Funded (all or a portion)? No
If Temporary or Grant Funded, Start Date and End Date

Posting Number S0634P
Position Summary
Responsible for accurately maintaining student ledgers by posting receipts and adjustments in a timely manner.  Responsible for reviewing student financial transactions, resolving collection and registration hold issues. This position is responsible for providing exceptional customer service to students, parents, guardians and staff from supporting offices such as Financial Aid, Admissions and Registrar.
Essential Duties
  • Responsible for inbound and outbound student communication pertaining to registration, payment plans, payment arrangements through Recovery Select, Late Fee appeals and CARES grants;
  • Analyze student financial records to confirm balances on accounts and resolve student concerns;
  • Assist with the negotiation of payment plans and track employee tuition discounts;
  • Professionally counsel active and inactive students on financial matters, using proactive problem solving;
  • Reconcile and perform detailed analysis of student accounts and recommend adjustments as necessary with accuracy and efficiency;
  • Responsible review of late fee appeal and recommended solution;
  • Communicate with students via email and via phone regarding their payment plans made through Touchnet, any in-house or Recovery Select payment arrangements and resolution of any NSF occurrences;
  • Respond to inquiries and requests in a timely and accurate manner. Follow up and communicate frequently with students, parents, sponsors, and various University departments;
  • Initiate and execute collection protocol through written and telephone contact;
  • Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy;
  • Perform other duties as assigned by Assistant Director or Director.
Secondary Responsibilities
Assist Director or Assistant Director with project work including but not limited to Perkins.
# of Direct Reports 0
Required Qualifications
  • Associate’s degree; at least 2 years of experience directly related to the duties and responsibilities specified or a combination of education/work experience.
  • Minimum of 2 years’ customer service experience
  • Ability to utilize creative problem-solving techniques to find solutions to complex problems
  • Excellent customer service standards for a diverse population
  • High level of confidentiality to ensure data security and data integrity
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
  • Knowledge of and commitment to the mission of La Salle University 
Preferred Qualifications
  • Ellucian Banner experience
  • Knowledge of federal and University financial policies and procedures.
  • Understanding of Higher Education and financial aid
  • Student Accounts Receivables and Billing system experience
Physical Requirements and/or Unusual Work Hours
Evenings and weekends will be required
Special Instructions to Applicant

Application Open Date 11/19/2021
Application Close Date 11/24/2021
Application Open To Internal and External Applicants

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