Student Account Representative (Job Id: 42127)

Job ID: 42127

Location: Bursar

Minimum Qualifications

Bachelor's degree in Business, Accounting or related field, and 2 years of the related experience.

Additional experience may be used on a one-to-one basis to offset the educational requirements. The university offers market competitive salary and benefits. Grade ND1 Wage minimum $15.41/hr, midpoint $20.75/hr, maximum $26.61/hr

• Work experience in financial aid or student accounts in a post-secondary institution
• Data entry experience
• Knowledge of financial aid programs and regulations

Competencies

• Effective oral, written and interpersonal communication skills
• Proficient in Microsoft Office, databases and current desktop technology
• Organized - manages time effectively, keeps tasks appropriately prioritized
• Flexible - able to change directions as needed, helps with change management
• Service Excellence - provides timely, accurate information, pleasant to work with
• Strong work ethic - motivated, diligent, stays on tasks to completion
• Strong mathematic skills

Provide quality front office customer service by performing a variety of student account functions, provide guidance and information on payment plan options and general student account inquiries from students, parents and other university community staff members.  This position would also work in collaboration with the Office of Financial Aid and the Office of the Registrar and other related offices at the University; ensure that functions performed are in compliance with federal, state and University policies and procedures. 

Essential Duties and Responsibilities

• Provide customer service and responses to inquiries from students, parents or university community relating to a student's financial account either by telephone, email or in writing.
•  Assist with current term collection of student fees.
• Assist in the setup and processing of monthly payment plan forms for each semester and scan and maintain payment plan forms for each semester.
• Assist in the setup and processing of Metro College contract estimated payments and back up for semester processing of payments.
• Assist in the processing, adjustments and audit of the of the tuition remission benefits each semester.
• Assist in the setup and processing of tuition reimbursement plans forms for each semester and scan to maintain payment plan forms for each semester.
• Ability to explain and comply with University policies and procedures to students, parents or the university community both internal and external parties.
• Process tuition waivers for third party entities.
• Assist in the review and updating of the website pertaining to the payment plans for each semester.
• Cross training for cashier and refunds.
• Perform special projects or other duties as assigned by Bursar.

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at [email protected] or 502.852.6258.

To apply for this position, follow the "Online App. Form" link below and then click on the "Apply Now". You must answer all required fields and submit your application by clicking the "Submit" button.  Detailed instructions are available at louisville.edu/jobs in the "My Career Tools" section.  Vacancies are routinely removed from the jobs portal around 7:00PM each Monday.

NOTE:

Only ONE attachment can be uploaded per application. If you wish to include a cover letter or other documents, please combine them as one document with your resume/cv, save the document with a simple short title that contains only letters, spaces, or numbers, and then upload. 

Computers are available for application submission at the Human Resources Department located at 1980 Arthur Street - Louisville, Kentucky 40208. For more information, please contact us by email at [email protected] or by phone 502-852-6258.

If you require assistance or accommodation with our online application process, you may schedule an appointment at (502) 852-6258 with Employment Services at the Human Resources office located at 1980 Arthur Street, Louisville, KY 40208.