PROGRAM COORD, HOUSING ASSIGNMENTS-STUDENT AFFAIRS

Updated: about 1 month ago
Location: Durham, NORTH CAROLINA

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Scope of Responsibilities 

Plan and coordinate select housing assignment processes and off-campus housing resources. Responsibilities include managing supportive housing processes, off campus initiatives and liaison, database management and reporting, and back-up DukeCard administrator for residence hall access.

Duties

  • Plan, coordinate, and administer special housing processes, including but not limited to academic year housing reassignment, early arrival, graduate and professional student housing, selective living group housing, and summer school housing. Establish process timelines, applications, and procedures unique to each housing process. 35%
  • Coordinate communications with students and group liaisons for select housing processes. Develop communications for website and social media. Conduct information sessions with students and staff at the beginning of critical processes. 20%
  • Perform housing assignment administrative functions including but not limited to database management, coordination of reports and data used for administration reporting and process workflow. Also, daily administrative tasks such as responding to email, telephone calls, and visitors to the office. 15%
  • Assist with liaison responsibilities for off-campus housing. Provide resources to students, landlords, and vendors related to the off-campus market. Work with students to explore housing options and provide resources regarding leases, landlords, and off campus living. Act as a representative on the Graduate and Professional Student Advisory Council. Collaborate with representatives of NearDuke.com website. 15%
  • Hire, train, and supervise student staff. Coordinate student schedules for optimal office coverage. Assign work tasks to students and evaluate work performance. Manage payroll functions for student employees. 5%
  • Serve as back-up administrator for DukeCard and residence hall access. 5%
  • Perform related duties as assigned or required to meet department, division and university goals and objectives. 5%
  • Job-Specific Skills and Competencies

    • Strong customer service skills, including the ability to work with students, parents, and manage conflict.
    • Strong organizational skills including planning, coordination of people and resources, and ability to manage multiple tasks.
    • Ability to make decisions based on policies and procedures, as well as individual needs.
    • Experience with database management and report writing.
    • Experience with card access systems.
    • Student supervisory experience.
    • Significant experience with housing and residence life programs.

    Minimum Qualifications
    Education

    Work requires analytical, communications and organizational skills generally acquired through completion ofa bachelor's degree program.


    Experience

    Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.  OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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