Updated: 2 months ago
Location: College Park, MARYLAND
Deadline: 21 Jul 2021

Posting Details

Position Number: 1P0006
Title: ETS Technology Desk Supervisor Graduate Adm Asst
Functional Title: Hourly/GA/Pool/Student
Category Status: 04-Graduate Assistant
Applicant Search Category: Graduate Assistant
University Authorized FTE: .5
Unit: EDUC-College of Education
Hiring Range Minimum:
Hiring Range Maximum:
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Vaccine Protocol

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment.

Position Summary/Purpose of Position:
Position Summary/Purpose of Position:
This appointment will be for a 12 month period and requires a weekly commitment of 20 hours (Monday – Friday, no weekends). The administrative assistantship position is part of the Educational Technology Services (ETS) team with the College of Education, which is located in the Benjamin Building at the University of Maryland, College Park.
The primary responsibilities of this role include:
  • provide on-site supervision of hourly student workers and operation of the ETS Technology Services Desk;
  • maintain adequate shift coverage during normal business operations;
  • oversee equipment management and distribution;
  • hire and train prospective eligible candidates;
  • conduct structured periodic performance reviews for employees;
  • organize team meetings and workshops when appropriate;
  • develop and maintain relevant internal and external documentation.

Due to the functions required for day-to-day operations, incorporating telework will not be suitable for this position.
Minimum Qualifications:
Minimum Qualifications:
Must be enrolled in a Graduate Program at the University of Maryland, College Park. Previous experience in a customer service role is highly desired. The candidate should be proficient using both Microsoft Office programs and G Suite applications by Google. 
  • Knowledge of various types of computer systems including Windows and macOS is desirable;
  • Familiarity with audio, video, and computer equipment is a plus, but not required;
  • Previous experience working in an academic environment in a supervisory role is ideal;
  • Must possess excellent written and verbal communication skills and a customer friendly attitude;
  • Capable of organizing work effectively and document thoroughly;
  • Adept at working with a diverse community of faculty, staff, and students in a professional manner;
  • Ability to handle multiple competing tasks simultaneously while adjusting to changing priorities.
  • Graduation date of May 2022 or later is preferred.
Additional Certifications:
Additional Information:
Additional Information:
Please, no unsolicited calls, emails, or drop-ins regarding this position.
Posting Date: 07/01/2021
Closing Date: 07/21/2021
Open Until Filled No
Best Consideration Date 07/16/2021
Physical Demands
Physical Demands:
The candidate should be able to lift items of up to 20 pounds and perform standard office clerical duties.
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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