Graduate Aid Program Manager (Term Position) - Georgetown University Main Campus

Updated: 6 days ago
Location: Washington, DISTRICT OF COLUMBIA
Job Type: FullTime

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Graduate Aid Program Manager, Student Financial Services – Georgetown University

The mission of Georgetown’s Office of Student Financial Services (OSFS) is to make it financially possible for every admitted applicant to attend Georgetown University, ensuring that we recruit, retain, and graduate a talented and diverse learning community.

The Graduate Aid Program Manager provides technology support services and client services for graduate students on the Main Campus; coordinates daily systems operations and batch production scheduling, procedures, and reports that will enhance operational efficiency and administrative decision-making. They also provide client services to the increased number of both prospective and current graduate students who are seeking financial aid advising and financial support. This non-traditional population requires a great deal of hands-on and time-intensive counseling about managing their student loan debt, steps to rehabilitate previous student loans if they are currently in default, and how Georgetown awards merit and need-based aid. 

Reporting to the Associate Dean, the Graduate Aid Program Manager has duties that include but are not limited to:

Technology Support Services

  • Working closely with the Associate Dean and the Director of Graduate Financial Aid Programs, set up academic enrollment periods in the Banner student system
  • Assist in updating and maintaining the financial aid yearly setup for Main Campus graduate programs that entail setting up aid periods for current and new programs
  • Build budget component rules and assist in establishing graduate cost of attendance budgets; and maintain and update these budgets for each academic program. (Budgets include tuition, room and board, books, personal expenses, travel, and loan fees.)
  • Apply appropriate budget rules in the Banner student system to account for the many different aid disbursement scenarios associated with each graduate program, depending on the start and end dates of the program, number of weeks in the program, whether instruction in provided in modular form or otherwise, etc.
  • Working closely with other OSFS staff, create graduate ad‐hoc operational reports using our current reporting applications, Cognos, and population selection (PopSel) queries in Banner; and update current reports as needed
  • Process daily system jobs that support this operation to effectively deliver financial aid in the form of both scholarships and loans on a timely basis
  • Automate and schedule batch production processing for systems jobs that can be automated
  • Maintain and post graduate school financial aid information on the OSFS website
  • Maintain professional and technical knowledge by attending educational workshops and training, reviewing operational professional publications and establishing personal/professional networks
  • Recommend information technology strategies, policies, and procedures by identifying problems, evaluating trends. and anticipating requirements and changes         

Financial Aid Administration

  • Serve as the point of main contact for graduate student financial aid inquiries
  • Answer general questions posed by prospective graduate aid applicants and current graduate students’ aid
  • Help manage the suspense file in Banner when graduate students’ applications do not get into Banner appropriately; and resolve the problem and load suspense records into Banner

Applications and Awards             

  • Review graduate aid applications and process awards for merit aid, federal loans, and private loans
  • Discuss financial aid awards with prospective and current students, providing debt management counseling and explaining how aid is disbursed to cover direct and indirect costs incurred by the graduate student
  • Perform the Federal verification process as needed

Merit Awards

  • Work closely with the graduate academic departments to secure their merit awards on a timely basis so the need‐based part of their aid application can be processed
  • Enter the merit awards into the Banner system
  • Assist in the creation of a new system to record merit awards by academic departments to accurately track graduate scholarship expenditures

Qualifications 

  • Bachelor's degree
  • Proficiency in Microsoft Word, Excel, PowerPoint, and data analysis tools
  • Experience in customer service
  • Communications skills and strong customer service orientation
  • Creative thinking, self-motivation, accuracy, organizational skills, and attention to detail

Preferred qualifications

  • Knowledge of Banner Student Information System, reporting utilities such as COGNOS for report writing, and PC operating systems
  • Knowledge of financial aid operations and higher education industry software

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu  or view the online interactive benefits guide  for more information.



Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Graduate Aid Program Manager, Student Financial Services – Georgetown University

The mission of Georgetown’s Office of Student Financial Services (OSFS) is to make it financially possible for every admitted applicant to attend Georgetown University, ensuring that we recruit, retain, and graduate a talented and diverse learning community.

The Graduate Aid Program Manager provides technology support services and client services for graduate students on the Main Campus; coordinates daily systems operations and batch production scheduling, procedures, and reports that will enhance operational efficiency and administrative decision-making. They also provide client services to the increased number of both prospective and current graduate students who are seeking financial aid advising and financial support. This non-traditional population requires a great deal of hands-on and time-intensive counseling about managing their student loan debt, steps to rehabilitate previous student loans if they are currently in default, and how Georgetown awards merit and need-based aid. 

Reporting to the Associate Dean, the Graduate Aid Program Manager has duties that include but are not limited to:

Technology Support Services

  • Working closely with the Associate Dean and the Director of Graduate Financial Aid Programs, set up academic enrollment periods in the Banner student system
  • Assist in updating and maintaining the financial aid yearly setup for Main Campus graduate programs that entail setting up aid periods for current and new programs
  • Build budget component rules and assist in establishing graduate cost of attendance budgets; and maintain and update these budgets for each academic program. (Budgets include tuition, room and board, books, personal expenses, travel, and loan fees.)
  • Apply appropriate budget rules in the Banner student system to account for the many different aid disbursement scenarios associated with each graduate program, depending on the start and end dates of the program, number of weeks in the program, whether instruction in provided in modular form or otherwise, etc.
  • Working closely with other OSFS staff, create graduate ad‐hoc operational reports using our current reporting applications, Cognos, and population selection (PopSel) queries in Banner; and update current reports as needed
  • Process daily system jobs that support this operation to effectively deliver financial aid in the form of both scholarships and loans on a timely basis
  • Automate and schedule batch production processing for systems jobs that can be automated
  • Maintain and post graduate school financial aid information on the OSFS website
  • Maintain professional and technical knowledge by attending educational workshops and training, reviewing operational professional publications and establishing personal/professional networks
  • Recommend information technology strategies, policies, and procedures by identifying problems, evaluating trends. and anticipating requirements and changes         

Financial Aid Administration

  • Serve as the point of main contact for graduate student financial aid inquiries
  • Answer general questions posed by prospective graduate aid applicants and current graduate students’ aid
  • Help manage the suspense file in Banner when graduate students’ applications do not get into Banner appropriately; and resolve the problem and load suspense records into Banner

Applications and Awards             

  • Review graduate aid applications and process awards for merit aid, federal loans, and private loans
  • Discuss financial aid awards with prospective and current students, providing debt management counseling and explaining how aid is disbursed to cover direct and indirect costs incurred by the graduate student
  • Perform the Federal verification process as needed

Merit Awards

  • Work closely with the graduate academic departments to secure their merit awards on a timely basis so the need‐based part of their aid application can be processed
  • Enter the merit awards into the Banner system
  • Assist in the creation of a new system to record merit awards by academic departments to accurately track graduate scholarship expenditures

Qualifications 

  • Bachelor's degree
  • Proficiency in Microsoft Word, Excel, PowerPoint, and data analysis tools
  • Experience in customer service
  • Communications skills and strong customer service orientation
  • Creative thinking, self-motivation, accuracy, organizational skills, and attention to detail

Preferred qualifications

  • Knowledge of Banner Student Information System, reporting utilities such as COGNOS for report writing, and PC operating systems
  • Knowledge of financial aid operations and higher education industry software

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu  or view the online interactive benefits guide  for more information.


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