Financial Aid Counselor, UNLV Financial Aid and Scholarships Administration [R0124406]

The University of Nevada, Las Vegas invites applications for Financial Aid Counselor [R0126800]

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 31,000 students and more than 3,900 faculty and staff. To date, UNLV has conferred more than 136,000 degrees, producing more than 120,000 alumni around the world. UNLV   is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine.  UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.  For more information, visit us on line at:  http://www.unlv.edu

COMMITMENT to DIVERSITY

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

ROLE of the POSITION

Reporting to the Assistant Director of Outreach and Client Services, this position serves as the front line customer service works directly with students to enhance their understanding of opportunities for, and processes and responsibilities of a financial aid recipient. This position provides students, families, UNLV staff and external community with information about financing higher education.

This position will be a great fit for someone who enjoys outreach with students and parent, but also has strong communication skills and can spend time working independently but also spending a lot of time in 1:1 counseling sessions. Outside of teamwork within the Financial Aid Office, the Financial Aid Counselor works closely with the UNLV Undergraduate Recruitment team, orientation programs, Clark County High Schools, the Cashiering and Student Accounts Office.

The duties of this position are highly visible to others on-campus and in the community. This individual attends outreach activities both on and off campus where they can meet with prospective and current students and parents, explain financial aid processes and review student accounts for eligibility and award status and will provide group presentations as necessary.

The Financial Aid Counselor will need to know, or be willing and able to learn, the details of and be able to explain many important types and concepts for higher education funding including scholarships, debt management strategies, costs of attendance, basic financial planning, financial aid policy & procedure, necessary paperwork for specific processes, follow up (electronic correspondence, phone calls), business processes, how to navigate web portals (both UNLV and external), and interactive applications. This position requires the incumbent to learn Federal Title IV regulations, general scholarship administration rules, and to be adept in our customer service management system (SalesForce) as well as our student record system (PeopleSoft). The financial aid counselor will be required to determine, accurately monitor and interpret appropriate data.

QUALIFICATIONS

This position requires a Bachelor's degree from a regionally accredited college or university. Credentials must be obtained prior to the start of employment.  Employee must not be in overpayment or default status for any Federal Student Aid program or award. 

The successful candidate will have 1-3 years experience in superior customer service or a relevant Master's degree, proficiency working in a high-paced environment; be detail-oriented; have familiarity with highly-regulated protocols; and good professional judgement.

Required knowledge, skills and abilities include:

• Liaison and committee participation skills.
• Conflict resolution and problem solving skills.
• Effective verbal and written communication skills and public presentation skills.
• Strong time management and intrinsic motivation.
• High computer literacy and versatility.

Preferred knowledge, skills and abilities include:

• Knowledge of federal, state and institutional regulations pertaining to student aid programs.
• Bilingualism

SALARY RANGE

Salary competitive with those at similarly situated institutions. Position is contingent upon funding. 

APPLICATION DETAILS

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates' materials will begin on October 4, 2021, and best consideration will be gained for materials submitted prior to that date. Materials should be addressed to Jenny Vidal, Search Committee Chair, and are to be submitted online as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at (702) 895-3504 or [email protected] .

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number, "R0126800" in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

EEO/AA STATEMENT

UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.

TITLE IX STATEMENT

UNLV does not discriminate in its employment practices or in its educational programs or activities, including admissions, on the basis of sex/gender pursuant to Title IX, or on the basis of age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, color or religion pursuant to Title 4, Chapter 8, Section 13 of the NSHE Handbook. Reports of discriminatory misconduct, questions regarding Title IX, and/or concerns about noncompliance with Title IX or any other anti-discrimination laws or policies should be directed to UNLV's Title IX Coordinator Michelle Sposito. The Title IX Coordinator can be reached through the online reporting form, by email at [email protected] , by phone at (702) 895-4055, by mail at 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV, 89154-1062, or in person at Frank and Estella Beam Hall (BEH), Room 555.

Job Category

Administrative Faculty

Required Attachment(s)

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted.

UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.