Financial Aid Counselor - CAP/Online - multiple positions available

Updated: 2 months ago
Job Type: FullTime
Deadline: 22 Nov 2021


Campus: Tempe

Financial Aid Counselor

Job Description

Working primarily with students attending the ASU Online Campus and those enrolled through an expanding portfolio of corporate partnerships, the successful applicant will evaluate student financial need from a variety of sources including documentation of financial status and personal interviews.  The successful applicant will award financial aid according to government, institutional and corporate regulations and guidelines.

Department Name

FA and Scholarship Services



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$16.11 per hour

Close Date


Essential Duties

  • Working almost exclusively through phone calls and e-mails, the successful applicant will counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money and money management and financial planning, individualizes information to the particular needs and situation of the student and, if applicable, the corporate partner program.
  • Collects and/or analyzes financial data on student to determine aid eligibility and make awards withing federal, donor, corporate partner and/or institutional guidelines.
  • Evaluates unusual/mitigating circumstance documentation or information provided by the student.
  • Exercises professional judgement by making adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process.
  • Answers questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
  • Assists in preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions.
  • Analyzes various system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines.
  • Notifies students of changes in eligibility of awards and alternatives to amend the situation. Interfaces with students and lenders, employers, donors, guarantee agencies and/or staff to resolve issues.
  • Works closely with internal partners, including Experience Center Agents, ASU Online Success Coaches, Enrollment Advisors and academic units to identify and cooperatively resolve student concerns.
  • Assists with other financial aid activities, such as outreach, reporting and monitoring.

Minimum Qualifications

Bachelor's degree in Public Administration, Business, Humanities or other related field AND one year experience in financial aid student counseling; OR, five years of experience in financial aid or student counseling or directly related experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved 

Desired Qualifications

  • Demonstrated knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
  • Demonstrated knowledge how the Expected Family Contribution (EFC) calculation works and how the EFC impacts the awarding of Title IV funds.
  • Demonstrated knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.
  • Demonstrated knowledge of and skill in automated processing.
  • Experience in critical thinking and problem solving.
  • Demonstrated knowledge of Family Educational Rights and Privacy (FERPA) requirements.
  • Evidence of effective communication skills.
  • Experience with computer software skills, such as Microsoft Office products, specifically Word and Excel.
  • Demonstrated knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.
  • Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
  • Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Department Statement

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a diverse student population representative of Arizona State University's vision.  The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process.  Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, federal work-study and loans.  The unit provides tools to help determine the cost of attending ASU, including a scholarship estimator and a scholarship portal to search for available scholarships.  The department provides resources to students to use to budget their money and a student employment unit which processes department request for student workers.

ASU Statement


Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements - Under the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations, ASU expects all employees, including new hires, to be vaccinated unless they have an approved medical or religious accommodation. Proof of vaccination will be required by December 8, 2021. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion’s and see “Workplace accommodations”.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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