Contact Tracer (Non-Student position)

Updated: about 14 hours ago
Location: College Station, TEXAS
Job Type: PartTime

Job Title

Contact Tracer (Non-Student position)

Agency

Texas A&M University Health Science Center

Department

Epidemiology & Biostatistics

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

What you need to know: If you are currently employed by Texas A&M University or Texas A&M University Health Science Center , you will need to apply as an internal candidate.

THIS IS A NON-STUDENT POSITION. FOR THE STUDENT POSITION, PLEASE APPLY TO R-032415.

What we believe

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .”

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want  

The Health Science Center (HSC) is looking for a Contact Tracer to serve as a member of the COVID Operations team. We desire an individual who subscribes to and supports our commitment as stated above. This person must be professional, enjoy working in a fast-paced, high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

What is Contact Tracing?

Contact tracing is a process that identifies individuals who may have been in contact with someone who is infected by a virus. Once these contacts are identified, contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing. The aim is to call every person diagnosed with COVID-19 (a ”case”) , gather information about their contacts (a “contact”), and to call every one of those contacts in Texas. This is in tandem with other statewide efforts to increase testing, develop coordinated outbreak management response, increase infrastructure for isolation and quarantine support, if needed, and fortify efforts to control the pandemic in Texas.

Position Overview:

Under the direction of an Epidemiology Lead and Faculty Supervisor, the Contact Tracer will call all contacts of anyone diagnosed with COVID-19 to conduct an interview, document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate. The Contract Tracer will use our web-based data management platform (including RedCap) to document the call and the interview responses. The Contact Tracer will be part of the Epidemiology team that includes Texas A&M faculty, project manager, epidemiology leads, case investigators, and contact tracers.

Responsibilities:

  • Call contacts of newly diagnosed patients. Communicate with contacts in a professional and empathetic manner.
  • Collect and record information from interviews, including symptoms into databases.
  • Provide contacts with approved information about quarantine/isolation procedures specific to Texas A&M System units across Texas, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources.
  • Follow a script to inform contacts about the importance of quarantine/isolation and what to do if symptoms develop.
  • Escalate issues to Epidemiology lead, project manager, or Faculty Supervisor.

Qualifications:

  • High school diploma, or equivalent required
  • Undergraduate degree given preference, and graduate degree in Public Health, Health science, or Social science preferred
  • Ability to speak, read, and write English fluently
  • Fluency in second or multiple languages a plus
  • Ability to exhibit a professional, positive attitude and work ethic
  • Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency with computers and data entry into electronic tracking systems
  • Ownership of or ability to acquire a personal computer and broadband internet access. A headset is preferred.

Other Requirements:

Individuals selected for employment:

  • are required to follow all scripts, policies and procedures provided by DSHS, and comply with DSHS training regarding confidential information related to personal information.
  • must complete the following as part of onboarding:
    • “Making Contact: A Training for COVID-19 Contact Tracers ” offered by the Association of State and Territorial Health Officials or Johns Hopkins University “COVID-19 Contact Tracing ”

  • Texas A&M / Texas Health and Human Services HIPAA training or approved equivalent
  • Texas A&M / Texas Health and Human Services Cybersecurity training or approved equivalent
  • RedCap and Texas Health Trace data system training
  • Texas Health and Human Services Acceptable Use Agreement
  • Texas A&M “Interviewer Techniques” training

The position pay is $15.00 per hour.

THIS IS A NON-STUDENT, TEMPORARY POSITION.

THIS IS NOT A REMOTE POSITION.

The contact tracing team will operate 7 days a week between the hours of 8am and 8pm Central Standard Time. Evening and/or weekend work may be required.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.



Job Title

Contact Tracer (Non-Student position)

Agency

Texas A&M University Health Science Center

Department

Epidemiology & Biostatistics

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

What you need to know: If you are currently employed by Texas A&M University or Texas A&M University Health Science Center , you will need to apply as an internal candidate.

THIS IS A NON-STUDENT POSITION. FOR THE STUDENT POSITION, PLEASE APPLY TO R-032415.

What we believe

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .”

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want  

The Health Science Center (HSC) is looking for a Contact Tracer to serve as a member of the COVID Operations team. We desire an individual who subscribes to and supports our commitment as stated above. This person must be professional, enjoy working in a fast-paced, high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

What is Contact Tracing?

Contact tracing is a process that identifies individuals who may have been in contact with someone who is infected by a virus. Once these contacts are identified, contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing. The aim is to call every person diagnosed with COVID-19 (a ”case”) , gather information about their contacts (a “contact”), and to call every one of those contacts in Texas. This is in tandem with other statewide efforts to increase testing, develop coordinated outbreak management response, increase infrastructure for isolation and quarantine support, if needed, and fortify efforts to control the pandemic in Texas.

Position Overview:

Under the direction of an Epidemiology Lead and Faculty Supervisor, the Contact Tracer will call all contacts of anyone diagnosed with COVID-19 to conduct an interview, document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate. The Contract Tracer will use our web-based data management platform (including RedCap) to document the call and the interview responses. The Contact Tracer will be part of the Epidemiology team that includes Texas A&M faculty, project manager, epidemiology leads, case investigators, and contact tracers.

Responsibilities:

  • Call contacts of newly diagnosed patients. Communicate with contacts in a professional and empathetic manner.
  • Collect and record information from interviews, including symptoms into databases.
  • Provide contacts with approved information about quarantine/isolation procedures specific to Texas A&M System units across Texas, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources.
  • Follow a script to inform contacts about the importance of quarantine/isolation and what to do if symptoms develop.
  • Escalate issues to Epidemiology lead, project manager, or Faculty Supervisor.

Qualifications:

  • High school diploma, or equivalent required
  • Undergraduate degree given preference, and graduate degree in Public Health, Health science, or Social science preferred
  • Ability to speak, read, and write English fluently
  • Fluency in second or multiple languages a plus
  • Ability to exhibit a professional, positive attitude and work ethic
  • Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency with computers and data entry into electronic tracking systems
  • Ownership of or ability to acquire a personal computer and broadband internet access. A headset is preferred.

Other Requirements:

Individuals selected for employment:

  • are required to follow all scripts, policies and procedures provided by DSHS, and comply with DSHS training regarding confidential information related to personal information.
  • must complete the following as part of onboarding:
    • “Making Contact: A Training for COVID-19 Contact Tracers ” offered by the Association of State and Territorial Health Officials or Johns Hopkins University “COVID-19 Contact Tracing ”

  • Texas A&M / Texas Health and Human Services HIPAA training or approved equivalent
  • Texas A&M / Texas Health and Human Services Cybersecurity training or approved equivalent
  • RedCap and Texas Health Trace data system training
  • Texas Health and Human Services Acceptable Use Agreement
  • Texas A&M “Interviewer Techniques” training

The position pay is $15.00 per hour.

THIS IS A NON-STUDENT, TEMPORARY POSITION.

THIS IS NOT A REMOTE POSITION.

The contact tracing team will operate 7 days a week between the hours of 8am and 8pm Central Standard Time. Evening and/or weekend work may be required.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.


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