Asst Director-Scholarships & Special Populations

Posting Details
Posting Details

Position Title	Asst Director-Scholarships & Special Populations
Posting Number	2023005EP

Position Information

Classification Title	Assistant Director-Customer Service & Outreach
Working Title	Asst Director-Scholarships & Special Populations
Classification Code	2018
RCW Exemption Criteria	16 - Principal Assistant
EWU Position Number	E99217
CUPA Code
FLSA	Exempt - Administrative
Bargaining Unit	None
% Full Time	100
Salary / Wage Range	AE - 108
Salary Information	The salary range for this position is $55,195 (minimum) up to $60,000. Where the hired candidate will begin within this range is dependent on education, experience and skills.
Anticipated Start Date
Term of Appointment	12
Location	Cheney
County	Spokane
Project Description	N/A
Project Duration	N/A
Background Check	Yes - Both
Responsible HR User	Saundra Godin
Responsible HR User Email address	sgodin@ewu.edu

Posting Text

Job Summary	The Office of Enrollment Services at Eastern Washington University invites applications for Assistant Director – Scholarships & Special Populations to support EWU’s financial aid team. The Financial Aid Office at EWU stives to provide student-centered quality service and to administer the financial aid programs in such a way as to maximize education access and support the mission of the University. The Assistant Director – Scholarships & Special Populations will: Develop and manage institutional scholarships adhering to all compliance requirements and in support of institutional and divisional goals. Utilize available data to make informed decisions in program development. Manage private scholarships adhering to all compliance requirements, ensuring regular reconciliation and funds management. Develop and manage state tuition waivers adhering to all compliance requirements and in support of institutional and divisional goals. Utilize available data to make informed decisions in program development. Manage athletic scholarships adhering to all compliance requirements and NCAA enforcement. Ensure regular collaboration with EWU Athletics and other institutional leadership. Develop and manage special population aid, services and accountability. Utilize available data to make informed decisions in program development. Provide office leadership and play integral role in department and division goals and strategic operations development. A successful candidate for Assistant Director – Scholarships & Special Populations should be customer service focused and meet the talents necessary to accomplish the duties of the position detailed below. The Assistant Director – Scholarships & Special Populations reports to the Financial Aid Director, and will regularly collaborate with teammates, campus partners and community representatives, exploring and employing innovative solutions to all program related responsibilities. About Us Enrollment Services supports Eastern Washington University’s mission by providing quality service to students, families, faculty, staff, and community partners while contributing to a university centered on student learning and success. For more information about us and all the services we provide, visit our website . Applications will be accepted through January 31, 2023; screening of applications will begin the next day. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified. On top of salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ . EWU expands opportunities for personal transformation through excellence in learning. Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.
About Eastern Washington University	Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds. Tribal Land Acknowledgement Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement	EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment	This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment. All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/rcp/risk-management/covid19-protocols/ Upon hire – You must complete required DEI, Hazing, and Harassment and Title IX training. The training will be available online, in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and listed on Human Resources’ webpage.
Physical Demands	Optional: Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical	No
Hearing Test	No
Medical Monitoring Post Hire	No
Protective Equipment
Required Qualifications	Bachelor’s degree and minimum two years of financial aid related experience OR Bachelor’s degree and five or more years of higher education experience. Analytical and critical thinking skills to manage complex tasks in adherence to federal and state regulations. Pass the requirements to access all Federal and state aid related administration systems. Supervisory and leadership experience, including managing customer service or comparable programs, problem resolution and customer de-escalation. Excellent written and verbal communication skills. Candidates must demonstrate a high degree of interest, ability and/or experience promoting cultural competency, universal accessibility, or diversity.
Preferred Qualifications	Master’s degree Experience working with scholarship administration, including athletic aid and NCAA regulation Experience working in fast paced, high demand environment Experience with the Banner Financial Aid System, a website management tool such as WordPress; a mass email and communication tool such as Slate, and/or a student care tool such as Navigate Bilingual ability (Spanish)
Other Skills and Abilities
Work Schedule Type	Regular
Work Schedule	8am – 5pm; Monday – Friday
Posting Date	01/11/2023
Open Until Further Notice	No
Closing Date	01/31/2023
Screening to Begin	02/01/2023
Special Instructions to Applicants	It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process. Required documentation includes all of the items listed below. Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application). Complete the online application form and respond to the online questions, if applicable. Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
Application Types Accepted	Profile

Job Duties

% of Time	20
Responsibility / Duty	DEVELOP AND MANAGE INSTITUTIONAL SCHOLARSHIP PROGRAMS Facilitate awarding all EWU institutional scholarships. Develop and update an EWU annual scholarship plan in support of the University’s strategic enrollment goals. Include areas of need, awarding process and timeline, along with program promotion and outreach. Ensure compliance in all facets of awarding and disbursement. Develop and maintain strong relationships with campus and community partners, including EWU Foundation, Deans, program directors and donors, to ensure comprehensive and coordinated maximization of scholarship funds. Serve as permanent chair of the University Scholarship Committee. Conduct regular reconciliation of all institutional scholarship sources.
Essential Function Indicator	Yes

% of Time	10
Responsibility / Duty	MANAGE PRIVATE FUNDING PROGRAMS Oversee incoming funds such as private scholarships, tribal aid and third party payments. Ensure compliance in all facets of awarding and disbursement. Maintain strong relationships with private donors, business and tribes. Manage reconciliation, reporting and statistical analytics.
Essential Function Indicator	Yes

% of Time	20
Responsibility / Duty	DEVELOP AND MANAGE STATE TUITION WAIVER PROGRAMS Facilitate awarding all institutional tuition waivers, in collaboration with Business & Finance. Develop and update an EWU annual tuition waiver plan in support of the University’s strategic enrollment goals. Include areas of need, awarding process and timeline, along with program promotion and outreach. Ensure compliance in all facets of awarding and disbursement. Develop and maintain strong relationships with campus partners to ensure comprehensive and coordinated maximization of waiver funds. Conduct regular reconciliation of all institutional tuition waiver sources. Respond to all tuition waiver reporting requests and produce statistical analytics on utilization and forecasting.
Essential Function Indicator	Yes

% of Time	20
Responsibility / Duty	MANAGE INSTITUTIONAL ATHLETIC AID OPERATIONS Facilitate awarding all athletic aid ensuring compliance with NCAA and financial aid regulation. Serve as the liaison with EWU’s Athletic Department, including serving on the compliance committee. Conduct regular reconciliation of athletic aid sources. Respond to all athletic aid reporting requests and produce statistical analytics on utilization and forecasting.
Essential Function Indicator	Yes

% of Time	10
Responsibility / Duty	DEVELOP AND MANAGE SPECIAL POPULATION OPERATIONS Oversee aid awarding and disbursement in support of special populations: Accelerated Programs Semester Programs Consortium Agreements Study Abroad Programs with unique costs and/or enrollment Develop and maintain strong relationships with campus partners and partner institutions supporting the aforementioned special populations. Oversee Satisfactory Academic Progress monitoring and compliance. Oversee Return of Title IV Funds compliance.
Essential Function Indicator	Yes

% of Time	15
Responsibility / Duty	SUPERVISION, LEADERSHIP AND TRAINING Hire, supervise and train full time and part time staff including Program Specialists and student staff. Establish an office environment committed to the mission and goals of the University and the leadership principles of Enrollment Services. Involve staff in decision making and goal-setting. Maintain a positive attitude and encourage staff to reach their full potential. Provide opportunities for professional development of staff. Focus on continuous improvement; encourage open communication; expect accountability; recognize good performance; resolve problems expeditiously. Build, provide and maintain comprehensive training on all programs ensuring knowledge expertise and regulatory compliance. Regularly audit processes, communications and service for accuracy and enhancement.
Essential Function Indicator	Yes

% of Time	5
Responsibility / Duty	PLANNING AND CONTINUOUS IMPROVEMENT Formulate short- and long-term goals and objectives, considering industry standards and other successful service models. Proactively consider future issues and/or obstacles and recommend improvement and growth strategies. Other duties as assigned
Essential Function Indicator	Yes