Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Job Title: ADMINISTRATIVE COORD
Working Title: Assistant Director, Graduate Student Programs and Services
The Assistant Director, Graduate Student Programs and Services is responsible for the development, delivery, assessment, and financial management of school-wide programs and services for a large and growing population of Pratt School of Engineering graduate students.
The Assistant Director makes operational and programmatic decisions that have a significant impact on the successful achievement of student services program strategies and objectives; develops, administers, and evaluates the effectiveness of graduate student programs and services; engages with faculty, staff, and students on issues of a complex and confidential nature; provides budget management for large events and initiatives; and serves as a liaison to provide resources and support to students of concern.
This position reports to and works closely with the Director of Graduate Student Programs and Services and collaborates with a wide variety of stakeholders to develop exceptional programming and student support.
Operational management and administration
Prepare operational analyses and reports reflecting program effectiveness, adverse trends, and appropriate recommendations or conclusions.
Recommend changes in policies and procedures to improve delivery of programming and services for engineering master’s students (e.g., student group structure and governance, students of concern process).
Manage, monitor, and analyze budget expenditures and prepare financial reports for program events and initiatives. Prepare initial budgetary recommendations by considering past requirements and expenditures and present program plans. Work with the Engineering Master’s Program Business Manager and Pratt Director of Special Events to ensure all necessary contracts and agreements are secured and processed in a timely manner.
Manage service delivery, support, and accreditation reporting for Master of Engineering (MEng) program.
Train and supervise work of lower level employees and students as assigned, ensuring their activities meet University and Pratt objectives.
Program development and implementation
In collaboration with departmental and Pratt staff, ensure student services and support for all engineering master’s students.
Lead the development and implementation of major school-wide events and student service programs for Pratt, including but not limited to serving as the project manager for master’s student and international student orientations, graduation ceremonies, and admitted student days; managing student groups; and facilitating a range of student wellness and community building initiatives.
Work in close collaboration with department/program master’s coordinators (e.g., as facilitator of the Master’s Coordinator Working Group) and Graduate Student Programs and Services staff to ensure programming is inclusive and effective while meeting students’ needs and Pratt’s strategic objectives.
Communication and liaison
Serve as primary liaison with University offices (e.g., Duke Reach, CAPS, International House, Women’s Center, Center for Sexual and Gender Diversity) and Engineering Master’s Program personnel with regard to University resources, policies, and procedures.
Serve as point person for students of concern, ensure students receive appropriate support from Pratt and University offices, coordinate staff and faculty communication, and meet all reporting requirements.
Correspond with enrolled graduate students and maintain onboarding websites and resources to ensure new students are effectively onboarded and aware of University resources and Pratt support.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Master’s degree in higher education, student administration, counseling, communications, business administration, engineering, or related field.
5 or more years of progressive experience in higher education, particularly in student services or program administration roles.
Required Qualifications at this Level
Work requires a background generally equivalent to a bachelor's degree in a higher education or business related field.
Work requires 2 years related business or administrative experience to become familiar with general personnel practices, accounting and budgeting principles and coordination of major office activities.
A master's degree in a business-related field may be substituted for 2 years experience.
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Ideal candidate demonstrates the ability to manage programs proactively, translate strategies efficiently and effectively into action plans for self and others, generate creative ideas and facilitate the creativity of others, take initiative, and see projects through to completion with little guidance.
Strong organizational skills with attention to detail and follow-through essential. Ability to produce quality work in a timely fashion and manage multiple projects simultaneously critical.
Strong, clear, concise, and effective communications skills, both verbal and written, are essential.
Ability to collaborate across constituencies and deliver team-based results without direct authority over team members is essential.
Expertise on effective approaches to engaging with students of various backgrounds (e.g., international students, students from diverse backgrounds).
Experience developing and managing budgets, including at least intermediate proficiency in Excel.
Knowledge of and ability to effectively navigate and utilize academic software.
Capacity to exercise independent judgment and maintain confidentiality key to the role.
Work requires a general business background generally equivalent to a bachelor's degree in a business related field.
Work requires 2 years related business or administrative experience to OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR become familiar with general personnel practices, accounting and budgeting principles and coordination of major office activities. A master's degree in a business related fieldmay be substituted for 2 years experience. EXPERIENCE.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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