2021-2022 Student Worker, Student Financial Support Office

Under the general direction of the Student Financial Support Manager, the Student Worker has overall responsibility for activities related to assisting students and the Student Financial Services department and providing optimal student service with every interaction.

Job Description

Duties and Tasks:

Note: The following duties are illustrative and not exhaustive.  The omission of specific statements of duties does not exclude them form the position if the work is similar or related or a logical assignment to the position.   Management may require incumbents to perform duties other than those contained in this document.

• Greeting students, families, faculty, and staff visiting the Student Financial Support Center
• Assisting with sign in and appointment setting based on the needs of the individual
• Communicating accurate wait times for guests as well
• Collect, sort, and process incoming and outgoing mail
• Office work including but not limited to filing, copying, scanning, and collating
• Maintaining a clean and organized office area
• Answering phones as needed
• Monitor traffic, trends, and observations to communicate with supervisor
• Provide exceptional customer service through fundamental knowledge of financial aid and student accounts

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service skills with a positive attitude
• Punctuality is a requirement
• Must maintain strict confidentiality
• Must have Federal Work Study Awarded

Skills:

• Experience with MS office
• Excellent interpersonal and time management skills
• Excellent oral communication skills
• Excellent organizational skills
• Ability to engage with a variety of constituents (current students, alumni, faculty, etc.) from many different cultural backgrounds.
• Demonstrated critical thinking skills and ability to work collegially and collaboratively within a team, and able to react and adjust quickly to changing conditions.

Abilities:

• Ability to be flexible with a changing environment.

Why Work at Saint Leo?

What it’s Like to Work Here:  Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• Inclusive Group Health Plan (Medical, Dental, Vision)
• Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
• Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
• Tuition Remission (Employee, Spouse, and Dependents)*
• Tuition Exchange opportunity for dependent of employees*
• Paid Personal Leave (Sick, Vacation, Holidays)
• 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
• Basic Life and AD&D Insurance valued at 30k (University Paid!)
• Income Protection Benefits after one year
• Additional options for supplemental insurance 

*Eligibility based on meeting required service period

Job Description Summary

Under the general direction of the Student Financial Support Manager, the Student Worker has overall responsibility for activities related to assisting students and the Student Financial Services department and providing optimal student service with every interaction.

Job Description

Duties and Tasks:

Note: The following duties are illustrative and not exhaustive.  The omission of specific statements of duties does not exclude them form the position if the work is similar or related or a logical assignment to the position.   Management may require incumbents to perform duties other than those contained in this document.

• Greeting students, families, faculty, and staff visiting the Student Financial Support Center
• Assisting with sign in and appointment setting based on the needs of the individual
• Communicating accurate wait times for guests as well
• Collect, sort, and process incoming and outgoing mail
• Office work including but not limited to filing, copying, scanning, and collating
• Maintaining a clean and organized office area
• Answering phones as needed
• Monitor traffic, trends, and observations to communicate with supervisor
• Provide exceptional customer service through fundamental knowledge of financial aid and student accounts

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service skills with a positive attitude
• Punctuality is a requirement
• Must maintain strict confidentiality
• Must have Federal Work Study Awarded

Skills:

• Experience with MS office
• Excellent interpersonal and time management skills
• Excellent oral communication skills
• Excellent organizational skills
• Ability to engage with a variety of constituents (current students, alumni, faculty, etc.) from many different cultural backgrounds.
• Demonstrated critical thinking skills and ability to work collegially and collaboratively within a team, and able to react and adjust quickly to changing conditions.

Abilities:

• Ability to be flexible with a changing environment.

Why Work at Saint Leo?

What it’s Like to Work Here:  Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• Inclusive Group Health Plan (Medical, Dental, Vision)
• Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
• Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
• Tuition Remission (Employee, Spouse, and Dependents)*
• Tuition Exchange opportunity for dependent of employees*
• Paid Personal Leave (Sick, Vacation, Holidays)
• 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
• Basic Life and AD&D Insurance valued at 30k (University Paid!)
• Income Protection Benefits after one year
• Additional options for supplemental insurance 

*Eligibility based on meeting required service period