Student Finance Assistant (20396-1021)

Vacancy Type/Job category
Clerical
Department
Finance - Financial Control and Projects
Sub Department
Student Finance
Salary
£20,092 - £22,254 per annum
Location
University of Warwick, Coventry
Vacancy Overview
Permanent, full-time position
36.5 hours per week
You will support and assist the Student Finance team within the Academic Office. This will include the processing of invoices, rescheduling of fees, act as first point of contact for queries and cover members of the Fees Generation Team during busy periods.
You will have a good general level of education and will ideally have experience working in Student Finance in a Higher Education environment. You will have good administrative, organisational and communication skills. Knowledge of spread sheets, word processing and Outlook is essential.
Finance Office staff across the University are networked as a professional community of expertise. As a member of staff at Warwick you can enjoy a wide range of competitive benefits. The University also offers a wide range of learning and development opportunities, and we will work with you to support your career development.
We respect and reward achievement and recognise the importance of a flexible total reward package.
Take a look at the benefits that are on offer, including an attractive pension scheme, a generous annual leave entitlement including Christmas closure, family friendly policies, and discounted Warwick Sport membership.
For further information about this role, please contact Paul Cooke: [email protected]
Interview Date: TBC
Job Description
JOB PURPOSE
To support the day to day running of the Student Finance Office by responding to general emails, telephone enquiries, raising ad hoc invoices and credits and assisting with general office duties as required.
DUTIES AND RESPONSIBLITIES
1. Assist the Student Finance Fees team with the processing of adhoc fees and credits.
2. Respond to emails received in the Student Finance Resource Account.
3. Act as the first point of contact for telephone queries and cover for other members of the Fee Generation Team during busy periods.
4. Monitor and take steps necessary to resolve overdue overseas government sponsor invoices.
5. Provide cover for Student Finance Officer.
6. Filing, document scanning, sorting and distributing of post and general office duties.
7. Assist with the submission of “Change of Circumstance” notifications to the Student Loans Company (SLC).
8. Provide clerical support to the Senior Finance Officer in the administration of the University’s direct debit processes.
In addition to the above duties, you will be required to assist in the general working of the University including student enrolment and degree congregation. You may be required to undertake additional duties from time to time as determined by the Head of Student Finance.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1
Ability to work as part of a team (a) (c)
Essential Criteria 2
Ability to work independently (a) (c)
Essential Criteria 3
Ability to prioritise and organise workload to meet tight deadlines (a) (c)
Essential Criteria 4
Good interpersonal and customer care skills (a) (c)
Essential Criteria 5
Good general level of education, including grade A-C in Maths and English (a) (c)
Essential Criteria 6
Ability to communicate with a wide range of individuals by telephone and in writing (a) (c)
Essential Criteria 7
Good IT skills, including the ability to use spreadsheets, word processing software and MS Outlook (a) (c)
Desirable Criteria 1
Experience of working within a Student Finance environment within a HE setting. (a) (c)
Desirable Criteria 2
Understanding of financial support available to students in Higher Education (a) (c).
Further Particulars
For further information about the University of Warwick, please read our University Further Particulars .
For further information about the department, please visit the departmental website .
Right to work in the UK
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa in the UK points-based immigration system please click on this link which contains further information about obtaining right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa.
The University of Warwick provides an inclusive working and learning environment, recognising and respecting every individual’s differences. We welcome applications from individuals who identify with any of the protected characteristics defined by the Equality Act 2010.

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Closing Date
31 Oct 2021