Student Fees Adviser

Please quote reference: VRF 18797

Contract: Fixed term until 31 July 2022, Full Time

Closing Date: 17 September 2021; 12:00

Change your career, change lives 

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. 

The role:

We are currently looking for Student Fees Advisers to work within the busy Student Fees Office. You will be responsible for answering enquiries from students and providing advice in all matters relating to Student Finance.

Student Fee Advisers assess and process applications for different types of financial support which requires a high level of accuracy and attention to detail. You will be required to use your initiative at all times in the conduct of your work.

You will be responsible for ensuring the satisfactory resolution of any student enquiry which is presented to them and need to show judgement in ensuring that this is achieved within the framework of University regulations and procedures.

Your customer service skills will ensure that interactions from students with The Open University are as effortless and seamless as possible.  You will also be required to use your communications skills, both oral and written, to explain some complex processes.

Skills and Experience:

• Do you have excellent organisational and communication skills and experience delivering customer service?
• Are you pro-active, flexible and a helpful team player?
• Are you able to use initiative to problem solve and promote continuous improvement?
• Do you have confident ICT skills including a high level of competence in Microsoft Word, Excel and Outlook, the willingness to learn new IT systems?

If you are motivated by contributing towards The Open University’s students’ success, please apply following the detailed process in the section below.

What you get in return  

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. 

We also offer a great range of benefits that support our employees and their families for the long term. Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days. 

To apply for this post, please visit: Student Fees Adviser | Employment (open.ac.uk)