Student and Academic Support Lead

Updated: almost 2 years ago
Location: Cranfield, ENGLAND
Job Type: FullTime
Deadline: 12 May 2022

School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered
Contract type Permanent
Salary Full time starting salary is normally in the range of £25,110 to £28,763 per annum, with potential progression to £35,951 per annum
Apply by 12/05/2022

Role Description 

Cranfield University’s world-class expertise, large-scale facilities and unrivalled industry partnerships is creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here .

Education Services welcomes applications from experienced Administrators. 

About Education Services

The department’s strategic objectives are to provide a professional and efficient service to the University's Schools in all of these areas.  This requires engagement at all levels within the Schools, and close liaison with other central service departments to provide a coherent student experience.

Within Education Services, there is a unit that has two primary functions: to provide appropriate systems, processes and support for the administrative needs and requirements of current students in relation to the management of their academic progression; and to maintain consistent and accurate student records for all current and previous students.  

In this team, a number of staff are embedded within a School and/or Theme and are focussed directly on the front-line delivery of course administration and student support and work closely with the staff in a nominated School to deliver those functions.

About the Role

The post holder is responsible for the delivery of allocated academic administration and student support relating to taught and/or research students and for ensuring high levels of customer support and student satisfaction.

The post holder is instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard.  You will work very closely with academic staff (e.g. Course Directors and Module Leaders, Research Student Supervisors) to ensure that the student experience is effective, consistent and of a high standard.

About You

You are likely to be an experienced, self-motivated HE Administrator, with a working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. We will consider applicants with transferable experience. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem-solving and decision-making skills are a must.

In return, the successful applicant will have exciting opportunities for career development in this key position, and to support world leading research and education, joining a supportive team and environment.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here . 

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are also committed to actively exploring flexible working options for each role.  Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here . 

How to apply

For an informal discussion about this opportunity, please contact Paula Tresidder, Student and Academic Support Manager, on (E): [email protected]  



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