R220297 - Student Experience Assistant

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College Operations (BSS)
Location:  Aston University Main Campus
Salary:  £20,600 to £22,847 per annum
Grade:  Grade 05
Contract Type:  Continuing
Basis:  Full Time
Closing Date:  23.59 hours BST on Friday 03 June 2022
Interview Date:  Wednesday 15 June 2022
Reference:  R220297
Release Date:  Monday 16 May 2022

An excellent opportunity has arisen for a highly adaptable individual to provide a professional, supportive and efficient point of contact service to students in the College of Business and Social Sciences via the on-campus Reception point and an on-line Service Management system.

Working closely with the College Office team, you will provide a wide range of administrative support, including covering a professional student reception, reviewing, categorising and responding to queries within an on-line Service Management system, arranging and note-taking at meetings and creating, maintaining and sharing general College office information. You will also assist with monitoring stationary stocks and ensuring maintenance of the physical office environment. The role also acts as a link between the College and central teams in all matters relating to Blackboard (our virtual learning environment) including auditing the information on display to ensure compliance with approved templates and requirements. You will also be expected to support key College Office activities, including induction, enrolment and examination boards.

Educated to GCSE standard or equivalent, with at least a Grade C in Maths and English, you will have experience of working in a busy office environment in a customer facing role. Excellent written and verbal skills are essential for this role, along with the ability to prioritise and meet tight deadlines with minimal supervision. Excellent IT skills are also essential, preferably with knowledge and experience of working with an on-line Service Management system and Blackboard.

Please note that anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on applications forms, including the candidates name and address will not be disclosed to the shortlisting panel. We kindly ask that candidates do not send CVs or cover letters as these will not be considered. Please note that only answers that fall within the application form questions will be assessed.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.  It promotes equality and diversity in all aspects of its work. We are committed to the principles of the Athena SWAN Charter http://www.ecu.ac.uk/equality-charter-marks/athena-swan/ , recognised by a silver award, and we are a Disability Confident Employer Level 2. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

If you require the job details document or an application form in an alternative format please contact the recruitment team at [email protected]