Assistant Student Funding Adviser

With the newly opened Centre for Student Life it is an exciting time to work within Cardiff University’s Student Life Division.  The Student Funding & Advice team is part of the Student Advice and Money service within the Student Life Division. We are seeking to recruit an experienced Assistant Student Funding Adviser with a background in providing professional customer care to students and visitors with knowledge and experience in student finance and welfare advice.

The successful candidate will need to demonstrate the ability to provide accurate and confidential advice on statutory funding available to UK and EU students. This support may be in person, over the telephone and/or via e-mail. They will be expected to complete casework to a high standard as is appropriate to the client’s needs and those of the institution. The post holder will be responsible for maintaining accurate case notes and statistical information as required.

To be successful you will have knowledge and understanding of student funding systems and welfare services. You will be required to provide advice on undergraduate and postgraduate funding for Home and EU students both prospective and current (including Healthcare funding) and in accordance with the University’s Widening Participation remit. Your duties would include a range of matters including, but not limited to, advising students considering changing, suspending or leaving their course and the impact on their funding, fees and on the University process. You will be expected to keep up to date with all relevant legislation relating to student finance and the University academic regulations, policies and procedures.

You will also be responsible for delivering talks, workshops and publications to students, the public and staff throughout the University.

The post is part time, 17.5 hours per week, and is fixed term for 2 years.

We are able to be flexible around how the 17.5 hours per week will be structured and will negotiate this with the successful candidate.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.