<!--anchor--> <!--anchor--> Student Engagement Manager (Welcome & Returning Students) - INTERNAL ONLY <!--anchor-->

THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY

About Us 

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We are the Student Administrative Services Department, who undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records, Graduation, Police Registration, and Orientation. We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role 

The Student Engagement Manager (Welcome & Returning Students) is a new role within the team that will lead on the creation of a package of activities for returning students and the delivery of September 2022 Welcome to King’s, a key programme of work that supports student’s successful transition into higher education. In recognition of the considerable amount of lost experience students have faced since the global pandemic, we have also launched a new programme of work for returning students.

This is an exciting opportunity for colleagues looking to support student engagement, and who wish to utilise their skills and expertise in team management and project management whilst leading on a new programme of work.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on an a fixed-term contract until 28th October 2022.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours. Our core working hours are 10am – 4pm.

Please be prepared to work flexibly during delivery times and note that some events and activities take place outside of normal working hours on evenings and weekends and/or require early start times.

The Student Engagement Manager (Welcome & Returning Students) will be responsible for: 

• Providing leadership to the Student Engagement team, with overall accountability for and providing effective line management to the Student Engagement Officers and Coordinators working in this area.
• Leading the planning, preparation, organisation, and implementation of Welcome to King’s (including International Orientation) for September 2022 with a hybrid delivery model of virtual and on campus, and overseeing the development and delivery of a new student engagement programme for returning students.
• Overseeing the creation and implementation of a multi-channel communications strategy for new and returning students that provides clear, timely and engaging messages and key information.
• Overseeing the on the day delivery of these events and activities (both virtual and on campus) ensuring that all health and safety and risk management requirements are met.
• Leading on the evaluation and review of the projects that fall within the team, strategic financial planning, stakeholder management, and building networks across the institution and the wider sector.
• Supporting the ongoing development of student engagement principles and practices across the college, supporting and influencing other areas of King’s to become champions of student engagement and cocreation

Th e above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Essential criteria  

• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in project or events management. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
• Knowledge of and enthusiasm for Higher Education and improving the student experience
• Experience of delivering large scale, complex events, projects or campaigns aimed at enhancing the student experience from concept to delivery
• Experience of team management
• Experience of managing and influencing a wide range of stakeholders
• Ability to collaborate well with others and to use initiative and creativity to resolve problems
• Ability to communicate with students and staff with excellent interpersonal customer service, communication and presentation skills
• Ability to oversee the development of a range of communication channels to engage and inform students
• Ability to robustly evaluate the impact of events and projects, writing reports for key stakeholders and senior management and ensure that improvements are built into future delivery
• Ability to oversee multiple projects simultaneously whilst setting the direction and priorities for others
• Ability to multitask with a high level of accuracy/attention to detail and work flexibly with minimal supervision

Desirable criteria 

• An understanding of how the lived experience of students from underrepresented backgrounds is affected by structural inequality in higher education

Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:  

https://jobs.kcl.ac.uk/gb/en/applying

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Interviews are planned to take place on Thursday 17th February 2022.