Business Services Officer

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

Candidates are asked to self-declare when applying to this hiring process.

City: Ottawa 

Organizational Unit: Ocean, Coastal and River Engineering 

Classification: AS-4 

Tenure: Term 

Duration: 2 Years 

Language Requirements: Bilingual Imperative BBB/BBB 

Work Arrangements: Due to the nature of the work and operational requirements, this position will require some physical presence at the NRC work location and is eligible for hybrid work arrangement (a combination of working onsite and offsite).

Great Minds. One Goal. Canada's Success.
Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.
We are looking for a Business Services Officer to support our Ocean, Coastal and River Engineering (OCRE) Research Centre. The Business Services Officer would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.
The Business Services Officer is expected to work closely with Business Development Officer to support the business management activities of their assigned Research Center. The Business Services Officer will be primarily responsible for developing routine client technical service opportunities delegated to him/her by the Business Development Officer as well as opportunities for Other Technical Services arising from the Research Centre. The incumbent will also review and assess inbound opportunities from the NRC call centre and website and recommend further action to other members of the business development team. She/he will be expected to take the lead on routine opportunities while Business Development Officers will take the lead on more complex opportunities. The Business Services Officer will also provide support to overall business development and marketing activities such as:

• Determines if incoming inquiry (NRC website or Call Center) is a routine Technical Service opportunity by determining client’s needs based on NRC’s expertise where the output is in the form of data and reports.
• Follows guidance of Business Development Officers in developing assigned opportunities by liaising directly with clients, connecting clients to the appropriate researcher(s) to develop the statements of work. This includes identifying the appropriate researcher, collaboratively developing statements of work and deliverables for projects and ensuring that project descriptions meets the needs of the client, reviewing the project costing prepared by the researcher, determining the price and negotiating the price and other contract terms with the client.
• Provides guidance to scientific staff on proposal preparation, reviews proposals and project costing sheets provided by Project Managers and determines prices based on NRC pricing guidelines and standards.
• Works with Contract Coordinators to prepare contracts based on standard agreement templates. Negotiates pricing directly with clients or provides information to Business Development Officers to support them in the negotiation.
• Ensures that Business Development Officers are kept informed throughout the process of developing opportunities.
• Ensures that updates on all assigned opportunities are entered in NRC’s Client Relationship Management system on a timely basis.
• Supports the business development team with other activities, e.g. reports and analysis from the CRM, preparing marketing collateral and preparing for conferences.
• Maintains a network of internal contacts to regularly benchmark and remain current on best practices, policies, and guidelines related to business development and client services.
• May be asked to provide support to the Business Development Officer regarding marketing and outreach by preparing materials for trade shows. 
   

Discover Canada's research leader for resilience and safety in freshwater and harsh ocean environments. Developing technologies to mitigate the impacts of extreme weather and climate change and taking on opportunities to develop solutions to engineering challenges within harsh/extreme ocean, coastal and river environments.
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With over 90 experts and unique facilities, we conduct rigorous testing to transform ground-breaking concepts into tangible outcomes, and find practical and sustainable solutions to complex problems. We specialize in identifying, adapting, and integrating advanced solutions to improve the performance and safety of marine operations, meet the challenges of climate change, and protect infrastructure, property and people from severe weather events and other environmental risks.

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

• A Bachelor’s degree in Science, Engineering or Business Administration
• An equivalent combination of a Bachelor’s degree in another field with relevant experience may be considered.
• A Master’s degree in Business Administration would be considered an asset for this position.

For information on certificates and diplomas issued abroad, please see Degree equivalency

Secret (II)

Bilingual Imperative BBB/BBB 

Information on language requirements and self-assessment tests

Candidates will be assessed on the basis of the following criteria:

• Superior communication and interpersonal skills including strong listening skills
• Strong analytical and problem-solving skills;
• Ability to work in a multi-faceted team environment
• Ability to make recommendations on appropriate follow-up for inbound opportunities
• Ability to conduct needs assessments and to identify pain points 
• Ability to develop project costing and pricing in accordance with NRC directives and guidelines.
   

• Management services - Client focus (Level 2)
• Management services - Communication (Level 2)
• Management services - Conceptual and analytical ability (Level 3)
• Management services - Networking (Level 1)
• Management services - Teamwork (Level 1)

For this position, the NRC will evaluate candidates using the following competency profile: Management Services

View all competency profiles

From $69,087 to $81,221 per annum. 

In addition, the incumbent who meets the language requirements will  receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, vacation, sick, and other leave entitlements, disability insurance and pension plans.

The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.

We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.

At the NRC Employee wellness matters. We offer flexible work schedules as well as part-time work to help employees maintain work-life balance. We are one of the few federal organizations that close our offices during the December holiday season.  We offer professional learning and development opportunities such as conferences, workshops, and a suite of mentorship, award and recognition programs. Diversity enables creativity and innovation. Fostering a diverse, inclusive, welcoming and supportive workplace is important to us, and contributes to a more inclusive Canadian innovation system. We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process. Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially. 

Help us solve problems for Canada. Grow your career with us today!

• Relocation assistance will be determined in accordance with the NRC's directives.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (21730) to:

E-mail: [email protected]

Telephone : 506-686-2961 

Closing Date: 09 April 2024 - 23:59 Atlantic Time 

For more information on career tools and other resources, check out Career tools and resources

*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.