Team Leader: Student Support (HEO 7)

Updated: 26 days ago
Location: Adelaide, SOUTH AUSTRALIA
Deadline: 31 Jan 2021

  • Based in UniSA Online at the City West campus
  • Full-time, fixed term contract until 31 December 2023
  • Salary range: $88,634 - $99,510 per annum (plus superannuation)

About the Role

UniSA Online has an exciting opportunity for an experienced Team Leader to provide leadership, management, and guidance to a team of Student Advisers , within a high touch, customer focussed environment to drive team performance against key targets.

As the Team Leader: Student Support, you will play a key role in providing a support service to enrolled students that facilitates high levels of student retention, success, and satisfaction.

You will contribute to the process of defining customer service standards, developing and implementing a training program for new team members, and identifying opportunities for improving processes and systems.

About UniSA Online

UniSA Online was established as a key project as part of the University’s Digital Learning Strategy .

UniSA Online offers fully online degrees purposely designed for study on-demand, 24/7 student support, and access to state-of-the-art teaching and learning resources through an interactive online platform to deliver high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service, and academic excellence.

The next phase of the UniSA Online project (2021-2023) is to work towards our strategic ambitions detailed in Enterprise25, to grow our online postgraduate programs and short courses, and expand our reach to students based overseas.


Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Competitive salary negotiated under the Enterprise bargaining agreement
  • Flexible working conditions
  • Employee assistance and development programs
  • A range of salary packaging options
  • Corporate health insurance
  • Staff study support
  • Various on-site services available at our campuses
  • A variety of leave arrangements

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Amy Ryan, Recruitment Consultant. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at using job reference number 2756.

Applications close: 11.30pm Sunday 31 January 2021

Applications welcomed from Australian or NZ citizens, Australian permanent residents, and those who have the legal right to work in Australia for the term of appointment. 

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

This position is a flexible ordinary hours appointment, which requires ordinary hours to be worked on a rostered shift arrangement that includes performing work both within and outside the span of ordinary hours as specified in the University of South Australia Enterprise Agreement 2019 and its successor enterprise agreements. A flexibility loading will be paid at the appropriate rate for all ordinary hours worked outside of the span of ordinary hours as specified in the Enterprise Agreement.

CLICK HERE to access a copy of the Position Description Opens in new window

Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email and you will receive a response within one working day.

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