Team Leader: Future Student Enquiries (HEO 6)

Updated: about 2 months ago
Location: Adelaide, SOUTH AUSTRALIA
Deadline: 13 Oct 2021

  • Based in the Communications and Marketing Unit located at 101 Currie Street, Adelaide
  • Full-time, 7-month fixed term contract
  • Commencing Salary $82,077 plus 17% superannuation

About the Role

As Team Leader: Future Student Enquiries, you will be pivotal in supporting a team of high performing agents who provide specialist admissions and degree information to prospective students. You will provide leadership and guidance in the areas of training and coaching in order to improve call and sales quality, drawing on your own extensive customer service and contact centre experience to ensure that students are receiving the best quality service.

You will work with a specific focus on achieving short and long-term student application targets for UniSA programs, with a genuine interest in matching students to their correct path of study to achieve their educational aspirations. You will develop a wide-ranging knowledge of admissions requirements precise to certain academic areas and work collaboratively with your marketing colleagues to produce admissions-related materials.

You will work with the Coordinator: Future Student Enquiries to review and refine existing processes and procedures to underpin effective and efficient team operations and continue to nurture a team culture built on a commitment to excellence and customer care.

Skills and Experience

You will have a comprehensive background in leading teams to provide high quality customer service and achieve specific sales targets and metrics, along with experience in guiding, coaching and developing the specific needs of your team. An advanced knowledge of web-based CRM systems is also a key requirement, along with experience producing reports to monitor sales performance

Your highly developed organisational skills and ability to prioritise in an evolving work environment, along with the ability to problem solve and focus on efficiencies will be highly valued. In addition, your intuitive approach to building relationships and servicing a range of client needs will ensure your success in this role.

A University of Enterprise

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.

Benefits on Offer

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.

We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA . Please refer to the online application form which will indicate which selection criteria you need to address. Please address your cover letter for the role to Georgie Hart, Recruitment Consultant. For further information about the position or the recruitment process, you can contact the UniSA Recruitment Central Team on +618 8302 1700 or via email to recruitment@unisa.edu.au using job reference number 3423.

Applications close: 11.30pm Wednesday 13 October 2021

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check. 

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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