Team Leader, Current Student Enquiries (Open to current ECU staff only)

Updated: 6 months ago
Location: Perth, WESTERN AUSTRALIA
Deadline: 09 Dec 2021

  • $90,220 to $101,090 pa (HEW7)
  • Ongoing, Full-time, Joondalup Campus
  • Open to candidates with relevant work rights

OPEN TO CURRENT ECU STAFF ONLY

TEAM LEADER, CURRENT STUDENT ENQUIRIES
BUSINESS GROWTH AND DEVELOPMENT
COMMUNICATIONS CENTRE
$90,220 - $101,090 PA (HEW 7)
ONGONG, FULL-TIME, JOONDALUP CAMPUS


Overview
As Team Leader, Current Student Enquiries you will be in a hands-on people focused role. You will be responsible for leading, developing & motivating a fantastic team to thrive in our high performing, values based and student first environment.

Our Current Student Enquiries team handles enquiries through a broad variety of channels including Inbound/outbound calls, emails, chats & social media. The enquiries that the team is responsible for resolving is critical to the University, supporting the students throughout their journey at ECU.

What you’ll do:

• Provide support, coaching and mentoring to your team, working with them to meet their team and individual targets;
• Be responsible for the onboarding, leadership and development of your team members;
• Use your strong problem-solving skills to help your team help our students through tailored solutions;
• Live and breathe the Leadership Principles, inspiring your team to be their best every day;
• Be a shining example to everyone around you and be an ambassador Edith Cowan University;
• Balance an Omni-channel environment and drive your team to deliver exceptional service through these channels.

Key Criteria:

• Previous experience in a people leadership role with demonstrated ability to coach, lead, & provide feedback;
• Great ability to balance resources in line with priorities;
• Knowledge and/or previous experience with Higher Education;
• A belief in staff engagement being an absolute focus;
• Strong ability to create relationships with key stakeholders;
• Background of continuous improvement & driving efficiency.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

ECU is a smoke-free environment.

Benefits & Remuneration
This full time, ongoing position attracts remuneration of $90,220 - $101,090 pa (HEW 7) plus 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our Employment Opportunities website.

Contact
Interested applicants are welcome to call Althea Aitken, Acting Manager Communications Centre on ext. 5225 for more information.

How to Apply
Please upload your CV along with a statement addressing the Key Criteria above with reference to the capabilities in the Position Description.

Closing Date:
Applications close on Thursday 9 December 2021 at 11:30pm (AWST).

PLEASE NOTE: BECAUSE THIS IS AN ONGOING POSITION, APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE EITHER PERMANENT RESIDENCY OR AUSTRALIAN CITIZENSHIP.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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