Student Adviser

Updated: 8 months ago
Location: Melbourne, VICTORIA
Deadline: 08 Dec 2021

Apply now Job no:517901
Work type:Full-time
Location:Melbourne - Burwood
Categories:Student Services, Customer Service

Student success is everyone’s business and all staff at Deakin can be a part of providing a successful student experience. 

  • Multiple roles available @ Melbourne Burwood Campus
  • Full-time and continuing
  • HEW 5 $ 71,467 + 17% Superannuation

Working in a dynamic, encouraging, and knowledgeable team, the Student Adviser is the first point of contact. Providing advice and support to students across the University via multiple channels such as phone, email and face-to-face, covering general enquiries and course advice all the way through the full life-cycle of a student.

To thrive in this role you need to be empathic and have exceptional interpersonal and emotional intelligence skills coupled with drive and perseverance when problem-solving in a fast-paced environment, handling numerous tasks at once.

With a student-centred approach your strong communication style, ability to problem solve and manage complex end-to-end student cases for a diverse range of students, along with a learning mindset and ability to work in a changing environment this role will provide you with immense career satisfaction.

Your key responsibilities will be to:

  • To be the primary student-facing contact for enquiries through the student central hubs - via email, phone, face to face or webchat on a rotational basis and represent the University accordingly when dealing with all enquiries from visitors, prospective and current students.
  • Providing advice to students on a wide range of University processes and procedures relating to courses, admissions, enrolments, fees, scholarships, assessments, examinations, graduations and government requirements for domestic and international students, peer support programs, financial and student support mechanisms.
  • Providing advice and assistance/referral to the specialist and support services to support the health and well-being of students.
  • Providing technical support to students using systems such as StudentConnect, DeakinSync, the Deakin Applicant Portal, STAR (student timetable system), and resolves queries such as IT access and password enquiries, result release.
  • Assisting with, and participating in, Student Service Network initiatives and projects, and resourcing of orientation and Open Day activities.

To be successful, you’ll have:

  • Excellent customer service skills demonstrating an exceptional phone manner and a positive attitude
  • Highly-developed communication skills, with an ability to be clear and concise in the dissemination of information and advice.
  • Capacity to quickly develop knowledge and understanding of the University’s structure, its operations and processes.
  • Demonstrated ability to use a variety of information technology software packages.
  • Excellent problem solving skills and ability to show initiative.
  • Proven ability to deal with difficult customers and to be able to work effectively with a variety of people and have an understanding of, and empathy for, the needs of customers at all levels and across all cultures.
  • Attention to detail
  • Demonstrated commitment to teamwork and the maintenance of a supportive work

For a copy of the position description, please see below:

 Student Adviser HEW 5.pdf  

Applications for this position close on 8th December 2021.

This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).

In the cover letter (maximum two pages), please explain your interest in and suitability for the role, including examples demonstrating capability, your skills and your aspirations for the position.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all cultures, sexual orientation, and genders.

NOTE: Australian Aboriginal and/or Torres Strait Islander Peoples are strongly encouraged to apply.

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