Apply now Job no:522999
Work type:Full-time
Location:Geelong - City
Categories:Student Services
- Based at our Geelong, Waterfront Campus
- Full-time and Continuing
- HEW 5 $71,467 - $80,157 + 17% Superannuation
Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.
Working as part of Student Services, the primary purpose of the Student Adviser role is to be the first and primary point of contact for enquiries for current and prospective students and visitors to the University.
The position provides student support and course advice, information and administration services within the scope of the Student Service Network, maximising first point resolution and a case management approach for complex queries.
The Student Adviser is required to maintain up-to-date knowledge across a variety of student areas, support mechanisms and areas of student experience lifecycle as well as developing and maintaining a level of expertise within a cohort/discipline area.
Please note, this position requires the successful candidate to work on-site at Deakin’s Geelong Waterfront Campus.
Your key responsibilities will include:
- Be the primary student-facing contact for enquiries through the student central hubs - via email, phone, face to face or webchat on a rotational basis and represent the University accordingly when dealing with all enquiries from visitors, prospective and current students.
- Provide advice to students on a wide range of university processes and procedures relating to courses, admissions, enrolments, fees, scholarships, assessments, examinations, graduations and government requirements for domestic and international students, peer support programs, financial and student support mechanisms.
- Provide advice and assistance/referral to the specialist and support services to support the health and well-being of students.
- Provide technical support to students using systems such as StudentConnect, DeakinSync, the Deakin Applicant Portal, STAR (student timetable system), and resolves queries such as IT access and password enquiries, result release.
- Assist with, and participate in, Student Service Network initiatives and projects, and resourcing of orientation and Open Day activities.
- Develop and maintain relationships with specialist service providers across the Student Service Network.
- Focus of the role will vary dependent on the individual’s expertise, but key duties will include some or all of the following:
To be successful, you’ll have:
- Excellent customer service skills demonstrating an exceptional phone manner and a positive attitude.
- Highly developed communication skills, with an ability to be clear and concise in the dissemination of information and advice.
- Capacity to quickly develop knowledge and understanding of the University’s structure, its operations and processes.
- Demonstrated ability to use a variety of information technology software packages.
- Excellent problem-solving skills and ability to show initiative. Proven ability to deal with difficult customers and to be able to work effectively with a variety of people and have an understanding of, and empathy for, the needs of customers at all levels and across all cultures.
- Attention to detail.
- Demonstrated commitment to teamwork and the maintenance of a supportive work environment.
- Ability to effectively operate as a member of a multi campus customer service team.
For a copy of the position description, please see below:
Student Adviser 522999 PD.pdf
Applications for this position close on the 10th of May, 2022
SPECIAL REQUIREMENTS
- A requirement to accommodate a flexible work schedule as some activities are held outside normal office hours. Due to the requirement to maintain normal business and support services, annual leave may not be approved during certain times of the year.
- Working With Children Check (refer to Deakin’s Recruitment Procedure for further details)
- There may be times where the role is required to work in a different student hub, as needed.
Offers of employment from Deakin University are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can view a copy of the University’s COVID-19 Vaccination Procedure .
Please submit your updated resume and a short cover letter outlining your skills and experience for this role.
For a confidential discussion regarding this position, please contact Karen Rieschieck, Coordinator, Student Central Hub at [email protected]
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Advertised:26 Apr 2022 AUS Eastern Standard Time
Applications close:10 May 2022 AUS Eastern Standard Time