The CSIRO Industry PhD Program (iPhD) aims to produce the next generation of innovation leaders with the skills to work at the interface of research and industry in Australia.
Successful students are subject to the policies, procedures and guidelines of the participating university in addition to the CSIRO Industry PhD Program terms and conditions. Students will receive a standard PhD on completion.
Project Title: Call Centre Service Training and Quality Improvement System
Project Description: Call centre operators deal with clients experiencing distress, sometimes severe; these include the frail elderly, people experiencing mental health episodes and victims of violence. The quality of interaction during that point of service is critical for optimal outcomes. The Project will develop algorithms that can monitor both the caller's and callee's vocal properties to provide the operator feedback on the appropriateness of their response.
Primary Location of Student: University of Southern Queensland Qld 4300
Other Potential Locations: CSIRO Herston, Qld 4029
Industry Engagement Component Location: Tunstall Healthcare, Qld 4009
Value
- Admission to a university PhD program.
- Supervision by the participating university, CSIRO, and an industry partner.
- A four year scholarship package totalling $46,000 per annum (2024 rate).
- A four year Project Expense and Development package of $13,000 per annum.
- A three month industry engagement component with the industry partner.
- A structured professional development and training program to develop your applied research skills.
Eligibility
The student must:
- Be an Australian citizen or Permanent Resident, or a New Zealand citizen.
- Meet participating university PhD admission requirements.
- Meet university English language requirements.
- Not have previously completed a PhD.
- Be able to commence the Program in the year of the offer.
- Enrol as a full-time PhD student.
- Be prepared to be located at the project location(s) that the host university has approved and, if required, comply with the host university’s external enrolment procedures.
Selection criteria
Ideal student skillset:
• Strong skills and demonstrated experience in programming and system development.
• Expertise in Python programming is essential.
• Experience in developing Machine Learning models with TensorFlow or PyTorch is desirable
How to apply
- Applicants are required to submit an application to supervisor Rajib Rana
- The application is assessed by the supervisory team and shortlisted applicants are interviewed.
- The supervisory team nominates a preferred applicant.
- The nominated applicant will be instructed to apply.
- The application is then assessed by the host university against PhD admission criteria.
- The university will issue a letter of offer for the program if all conditions have been satisfied.
Application must be made via the UniSQ Scholarship Application Management System by the closing date.
If you require assistance in completing your application please download the Scholarship Online Application Manual (PDF 7.3MB) .
Closing date
31 December 2024
Further information
Additional information can be found here (PDF 557KB) .
For further information, please contact Rajib Rana .
The CSIRO Industry PhD Program (iPhD) aims to produce the next generation of innovation leaders with the skills to work at the interface of research and industry in Australia.
Successful students are subject to the policies, procedures and guidelines of the participating university in addition to the CSIRO Industry PhD Program terms and conditions. Students will receive a standard PhD on completion.
Project Title: Call Centre Service Training and Quality Improvement System
Project Description: Call centre operators deal with clients experiencing distress, sometimes severe; these include the frail elderly, people experiencing mental health episodes and victims of violence. The quality of interaction during that point of service is critical for optimal outcomes. The Project will develop algorithms that can monitor both the caller's and callee's vocal properties to provide the operator feedback on the appropriateness of their response.
Primary Location of Student: University of Southern Queensland Qld 4300
Other Potential Locations: CSIRO Herston, Qld 4029
Industry Engagement Component Location: Tunstall Healthcare, Qld 4009
Value
- Admission to a university PhD program.
- Supervision by the participating university, CSIRO, and an industry partner.
- A four year scholarship package totalling $46,000 per annum (2024 rate).
- A four year Project Expense and Development package of $13,000 per annum.
- A three month industry engagement component with the industry partner.
- A structured professional development and training program to develop your applied research skills.
Eligibility
The student must:
- Be an Australian citizen or Permanent Resident, or a New Zealand citizen.
- Meet participating university PhD admission requirements.
- Meet university English language requirements.
- Not have previously completed a PhD.
- Be able to commence the Program in the year of the offer.
- Enrol as a full-time PhD student.
- Be prepared to be located at the project location(s) that the host university has approved and, if required, comply with the host university’s external enrolment procedures.
Selection criteria
Ideal student skillset:
• Strong skills and demonstrated experience in programming and system development.
• Expertise in Python programming is essential.
• Experience in developing Machine Learning models with TensorFlow or PyTorch is desirable
How to apply
- Applicants are required to submit an application to supervisor Rajib Rana
- The application is assessed by the supervisory team and shortlisted applicants are interviewed.
- The supervisory team nominates a preferred applicant.
- The nominated applicant will be instructed to apply.
- The application is then assessed by the host university against PhD admission criteria.
- The university will issue a letter of offer for the program if all conditions have been satisfied.
Application must be made via the UniSQ Scholarship Application Management System by the closing date.
If you require assistance in completing your application please download the Scholarship Online Application Manual (PDF 7.3MB) .
Closing date
31 December 2024
Further information
Additional information can be found here (PDF 557KB) .
For further information, please contact Rajib Rana .