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for appropriate escalation. Engage in process improvement activities and adopt new ideas, approaches and changes to work practices. Show initiative, generate new ideas and shares those ideas with others in the work
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diverse range of key stakeholders and implementing change through appropriate channels, overcoming obstacles to change Challenging existing processes by formulating creative and inclusive alternative
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that are respectful and inclusive of others and demonstrate an understanding of how all the different areas of the University interrelate and how own area fits in. Modify behaviour based on self-awareness and feedback
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communication style and message according to audience needs. Actively seek to maintain positive relationship and support team members in times of pressure and change and build productive relationships with a
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team members in times of pressure and change and build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships. To be successful
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customers. Proven ability to exercise judgement, influence others, be flexible and adaptive to environmental changes and priorities, and gain support for new plans, programs or initiatives. Demonstrated
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and adopt innovative ideas, approaches, and changes to work practices. Implement IT Service Desk quality assessment processes and incorporate customer feedback into continuous improvement initiatives
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needs. Hours of operation for this position are on a rostered basis for Waurn Ponds Estate. The possible rostered hours can range from Monday to Sunday, 6 am– 2 am. The roster changes weekly in line with
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Communicating with Influence: Engages and energises others through clear and persuasive communication Personal Resilience: Maintains composure and focus under pressure, adapts to changing situations and recovers
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world and improving health and wellbeing . Our priorities closely align to global and local mandates for change including the United Nation’s Sustainable Development Goals . The SHN is a trusted leader