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Management Department, excluding Clinical Research, overseeing all Charge Router-Review logic updates and Charge Router –Review Work Queues and collaborate with management and end users to request, test, and
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(Department Appointment Report –DAR) Complete prior preparation activities as required by clinic/department area. Manage clinic work queues following appropriate policies and procedures. Missing Registration
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all available resources to contact the patient, including phone numbers and MyChart, while following compliance guidelines. Review assigned work queues and prioritize by emergency, urgent, and routine
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review of pharmacy related charge audits and work queues in Epic. They will review and analyze pharmacy charges, collaborating with Duke Health Technology Solutions, Patient Revenue Management Organization
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cycle front-end related activities. These activities include but are not limited to; patient registration, scheduling, arrival, point of service collections; cash management, work queue management
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) Complete prior preparation activities as required by clinic/department area. Manage clinic work queues following appropriate policies and procedures. Missing Registration items that can be cleared
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support requests, manage error queues, and perform validation tasks outside of regular business hours. •Serve in the daily PRD Core Ops error management rotation during standard business hours to monitor
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related to revenue cycle Work with PRMO/Maestro Care professional and/or technical billing teams to determine need for/request updates to charge router logic; charge review logic/work queue definition
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queues, prioritizing workload, and ensuring adherence to service standards and response times Act as an escalation point for complex technical issues, providing advanced troubleshooting and resolution
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activities. These activities include but are not limited to; patient registration, scheduling, arrival, point of service collections; cash management, work queue management, financial counselling, and training