Student Services Coordinator/Advisor 2

Title:

1482-YN - Student Services Coordinator/Advisor 2

Business Title:

Student Services Coordinator/Advisor 2

Location:

Employee Type:

Admin. Professional

Job Family:

Administrative Professional - OT Eligible

Position Details:

COVID-19 Vaccine Information: 
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/ . Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

This position has primary responsibility for contact, advising and guidance of students, faculty, staff, and parents in all areas of Student Financial Services. Position will provide guidance and expertise to the department’s multi-faceted student success initiatives and communications area. The position provides leadership in the communications efforts, including query writing and quality control around the office’s significant 3C communications processes. Programmatic duties involve financial aid and scholarships programs and processing, client services facilitation, utilizing award adjustment, professional judgment, and needs analysis skills. Additional duties include, but are not limited to, training support and communications content development and editing for department print publications, website, and social media. Other duties also include: participating in recruitment and outreach events, and providing presentations to a variety of groups. Position duties and responsibilities will be performed in support of the office vision, mission and values as well as institutional mission and goals.

Position responsibilities include, but are not limited to implementing systems and methods for student programs and services; advising and counseling of students; preparing University policy, procedures and updates; developing and participating in student workshops; functioning as a liaison with University faculty, supervisors, and internal and external constituents; monitoring and evaluating student services and operational effectiveness, and effects changes required for improvement.

Required Qualifications:

• Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

• Experience in customer service.

• Experience working with diverse populations.

• Developed skills in written and verbal communication including experience with large group presentations.

• Ability to work flexible schedules including weekends/evenings.

• Good problem-solving skills.

• Ability to perform multiple tasks.

• Demonstrated experience working in a team environment.

Preferred Qualifications:

• Experience with student services in a higher education setting.

• Experience working in Financial Aid and Scholarships, Admissions, Student Accounts, Academic Advising, Registrar, Graduate School, Athletics, and/or Housing and Dining.

• Experience working with People-Soft.

• Master’s Degree in a related field.

• Bilingual/Bi-literate in English and Spanish.

Additional Information:

Area/College: Enrollment

Department Name: Student Financial Services

City, State, Zip: Pullman, WA 99164

This position is primarily based on the Pullman campus with partial hybrid work available.

Department Link: http://financialaid.wsu.edu/

Monthly Salary: Commensurate with qualifications and experience

FTE: 100%

This is a permanent position.

Posting Close Date: Applicants must submit their completed application by January 9th, 2022 at 11:59 p.m.
Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .

Title:

1482-YN - Student Services Coordinator/Advisor 2

Business Title:

Student Services Coordinator/Advisor 2

Location:

Employee Type:

Admin. Professional

Job Family:

Administrative Professional - OT Eligible

Position Details:

COVID-19 Vaccine Information: 
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/ . Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

This position has primary responsibility for contact, advising and guidance of students, faculty, staff, and parents in all areas of Student Financial Services. Position will provide guidance and expertise to the department’s multi-faceted student success initiatives and communications area. The position provides leadership in the communications efforts, including query writing and quality control around the office’s significant 3C communications processes. Programmatic duties involve financial aid and scholarships programs and processing, client services facilitation, utilizing award adjustment, professional judgment, and needs analysis skills. Additional duties include, but are not limited to, training support and communications content development and editing for department print publications, website, and social media. Other duties also include: participating in recruitment and outreach events, and providing presentations to a variety of groups. Position duties and responsibilities will be performed in support of the office vision, mission and values as well as institutional mission and goals.

Position responsibilities include, but are not limited to implementing systems and methods for student programs and services; advising and counseling of students; preparing University policy, procedures and updates; developing and participating in student workshops; functioning as a liaison with University faculty, supervisors, and internal and external constituents; monitoring and evaluating student services and operational effectiveness, and effects changes required for improvement.

Required Qualifications:

• Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

• Experience in customer service.

• Experience working with diverse populations.

• Developed skills in written and verbal communication including experience with large group presentations.

• Ability to work flexible schedules including weekends/evenings.

• Good problem-solving skills.

• Ability to perform multiple tasks.

• Demonstrated experience working in a team environment.

Preferred Qualifications:

• Experience with student services in a higher education setting.

• Experience working in Financial Aid and Scholarships, Admissions, Student Accounts, Academic Advising, Registrar, Graduate School, Athletics, and/or Housing and Dining.

• Experience working with People-Soft.

• Master’s Degree in a related field.

• Bilingual/Bi-literate in English and Spanish.

Additional Information:

Area/College: Enrollment

Department Name: Student Financial Services

City, State, Zip: Pullman, WA 99164

This position is primarily based on the Pullman campus with partial hybrid work available.

Department Link: http://financialaid.wsu.edu/

Monthly Salary: Commensurate with qualifications and experience

FTE: 100%

This is a permanent position.

Posting Close Date: Applicants must submit their completed application by January 9th, 2022 at 11:59 p.m.
Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .