Patient Services Representative

Title:

284E-YN - Patient Services Representative

Business Title:

Patient Services Representative

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

COVID-19 Vaccine Information:

In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

The Patient Services Representative is responsible for performing specialized and technical duties in support of Cougar Health Services. The duties of the position include, but are not limited to: scheduling patient appointments, answering telephones, triaging patient calls to medical staff, registering patients, maintaining patient records, processing and preparing charge documents, submitting claims to various third party payers and state and federal agencies, obtaining prior authorizations and scheduling referral appointments, establishing eligibility, processing medical and pharmacy remittance advices, maintaining assigned insurance accounts receivables, evaluate patient financial status, and other duties as assigned.

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

• Demonstrated experience using MS Office applications, such as Word, Excel, Outlook and/or Access.

• Demonstrated strong written and verbal communication skills.

• Demonstrated strong customer service skills.

Preferred Qualifications:

• Demonstrated knowledge and understanding of medical terminology.

• Knowledge and use of Electronic Health Records.

• Documented on-the-job experience in a medical clinic.

• Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996, pertaining to the release of protected health information.

Additional Information:

Area/College:

Student Affairs

Department Name:

Cougar Health Services

City, State, Zip:

Pullman, Washington 99164

Department Link:

cougarhealth.wsu.edu/

Monthly Salary:

$2,738.00

FTE:

100%

This is a permanent position.

Screening Date:

This recruitment has been reposted. Screening of applications has begun and will remain ongoing until a successful applicant has been identified.

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .

Title:

284E-YN - Patient Services Representative

Business Title:

Patient Services Representative

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

COVID-19 Vaccine Information:

In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

The Patient Services Representative is responsible for performing specialized and technical duties in support of Cougar Health Services. The duties of the position include, but are not limited to: scheduling patient appointments, answering telephones, triaging patient calls to medical staff, registering patients, maintaining patient records, processing and preparing charge documents, submitting claims to various third party payers and state and federal agencies, obtaining prior authorizations and scheduling referral appointments, establishing eligibility, processing medical and pharmacy remittance advices, maintaining assigned insurance accounts receivables, evaluate patient financial status, and other duties as assigned.

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

• Demonstrated experience using MS Office applications, such as Word, Excel, Outlook and/or Access.

• Demonstrated strong written and verbal communication skills.

• Demonstrated strong customer service skills.

Preferred Qualifications:

• Demonstrated knowledge and understanding of medical terminology.

• Knowledge and use of Electronic Health Records.

• Documented on-the-job experience in a medical clinic.

• Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996, pertaining to the release of protected health information.

Additional Information:

Area/College:

Student Affairs

Department Name:

Cougar Health Services

City, State, Zip:

Pullman, Washington 99164

Department Link:

cougarhealth.wsu.edu/

Monthly Salary:

$2,738.00

FTE:

100%

This is a permanent position.

Screening Date:

This recruitment has been reposted. Screening of applications has begun and will remain ongoing until a successful applicant has been identified.

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .