Patient Services Representative-Veterinary Teaching Hospital

Title:

284E-YN_CS_NPS - Patient Services Representative

Business Title:

Patient Services Representative-Veterinary Teaching Hospital

Additional Titles:

Location:

Employee Type:

Classified

Job Family:

Civil Service and Non-Permanent - OT Eligible

Position Details:

Summary of Duties:

The Patient Services Representative is responsible for providing support services for the Patient Services unit of the Veterinary Teaching Hospital. The duties of this position include but are not limited to: providing support services in patient care areas such as Small, Ag, and Large Animal reception, and switchboard. Act as primary cashier for the unit unless backup duties require attendance in another area.

This recruitment will be used to fill multiple vacancies. Shifts available for day, evenings and weekends

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting OR equivalent education/experience. 

• Must be able to work alternate schedule, including evenings and weekends.

Preferred Qualifications:

• Six (6) months cash handling experience.

• Experience working in a medical setting.

• Experience answering a multi-line phone system.

• Experience working reception in a medical or veterinary setting.

Additional Information:

Area:  College of Veterinary Medicine

Department: Veterinary Teaching Hospital

Department Link: vcs.vetmed.wsu.edu

City, State, Zip: Pullman, WA 99164

Monthly Salary:  Range 38, $3,096 - $4,117 (Step A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

For a more detailed summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2022/04/2022-Benefit-Overview-for-Civil-Service.pdf .

Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/ .

FTE: 100%

This is a permanent position.

Position Term in months: 12

Screening Date: This recruitment will be used to fill multiple vacancies. Shifts available for day, evenings and weekends
Background Check: This position has been designated by the department to require a background check.  

Applicant Instructions: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Applicants are required to include contact information for professional references within the application.

Required Documents:

• Resume

• Cover letter

Time Type:

Full time

Position Term:

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .