Help Center Support Technician

Title:

481C-YN - IT Support Technician 1

Business Title:

Help Center Support Technician

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

COVID-19 Vaccine Information: 
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/ . Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

Performs experienced IT support work. Provides primary support to individuals and small work groups. Independently completes a variety of routine technical IT paraprofessional assignments. This position serves as the first point of contact for CCB customers.
 

Required Qualifications:

• High school or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience

Preferred Qualifications:

• Two years of experience in information technology related activities such as testing, installing, maintaining, supporting and/or averting hardware/software system failures on client computers and applications.

• Demonstrated ability to troubleshoot and resolve workstation and mobile issues (Windows 10, MacOS, iPhone, Android, Office)

• Strong verbal and written communication skills

• Demonstrated experience providing quality customer service

Additional Information:

Area/College:

Carson College of Business

Department Name:

Office of Technology

City, State, Zip:

Pullman, WA 99164

Department Link:

https://business.wsu.edu/

Monthly Salary:

$3,294.00

FTE:

100%

This is a permanent position.

Posting Close Date:

Applicants must submit their completed application by December 6, 2021 at 11:59 pm.

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.
 

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .

Title:

481C-YN - IT Support Technician 1

Business Title:

Help Center Support Technician

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

COVID-19 Vaccine Information: 
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/ . Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

Performs experienced IT support work. Provides primary support to individuals and small work groups. Independently completes a variety of routine technical IT paraprofessional assignments. This position serves as the first point of contact for CCB customers.
 

Required Qualifications:

• High school or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience

Preferred Qualifications:

• Two years of experience in information technology related activities such as testing, installing, maintaining, supporting and/or averting hardware/software system failures on client computers and applications.

• Demonstrated ability to troubleshoot and resolve workstation and mobile issues (Windows 10, MacOS, iPhone, Android, Office)

• Strong verbal and written communication skills

• Demonstrated experience providing quality customer service

Additional Information:

Area/College:

Carson College of Business

Department Name:

Office of Technology

City, State, Zip:

Pullman, WA 99164

Department Link:

https://business.wsu.edu/

Monthly Salary:

$3,294.00

FTE:

100%

This is a permanent position.

Posting Close Date:

Applicants must submit their completed application by December 6, 2021 at 11:59 pm.

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.
 

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .