Cougar Center Support Assistant, Vancouver Campus

Title:

107M-YN - Program Assistant

Business Title:

Cougar Center Support Assistant, Vancouver Campus

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

COVID-19 Vaccine Information:
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

Coordinate and perform cashier duties pertaining to student accounts and activities. Provide in-person customer service as a member of the Cougar Center one-stop team to facilitate recruitment, enrollment, and student retention for the university. Requires in-depth knowledge of university policies and procedures in order to serve students, both prospective and current, without referring students to another office for answers. Solid understanding and application of enrollment services policies related to student accounts, admissions, financial aid and registration. Ability to effectively communicate university and department policy information to a diverse audience. This position will also process student documents and track data.

Required Qualifications:

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.

• Cash handling experience.

Preferred Qualifications:

• Associates or bachelor’s degree. 

•  Customer service experience in a higher education environment (financial aid, scholarships, student accounts, etc.) 

•  Accurate and effective communication skills; both verbal and written. 

•  Prefer experience using Microsoft Office Suite, including Word, Excel, Access, Outlook and PowerPoint.

Additional Information:

Area/College:

Washington State University Vancouver

Department Name:

Student Affairs and Enrollment

City, State, Zip:

Vancouver, WA 98686

Department Link:

vancouver.wsu.edu
 

Monthly Salary:

$2,799.00

FTE:

100% Permanent
Posting Close Date:

Applicants must submit their completed application by November 28, 2021 at 11:59 p.m.

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .

Title:

107M-YN - Program Assistant

Business Title:

Cougar Center Support Assistant, Vancouver Campus

Location:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

COVID-19 Vaccine Information:
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions.

Summary of Duties:

Coordinate and perform cashier duties pertaining to student accounts and activities. Provide in-person customer service as a member of the Cougar Center one-stop team to facilitate recruitment, enrollment, and student retention for the university. Requires in-depth knowledge of university policies and procedures in order to serve students, both prospective and current, without referring students to another office for answers. Solid understanding and application of enrollment services policies related to student accounts, admissions, financial aid and registration. Ability to effectively communicate university and department policy information to a diverse audience. This position will also process student documents and track data.

Required Qualifications:

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.

• Cash handling experience.

Preferred Qualifications:

• Associates or bachelor’s degree. 

•  Customer service experience in a higher education environment (financial aid, scholarships, student accounts, etc.) 

•  Accurate and effective communication skills; both verbal and written. 

•  Prefer experience using Microsoft Office Suite, including Word, Excel, Access, Outlook and PowerPoint.

Additional Information:

Area/College:

Washington State University Vancouver

Department Name:

Student Affairs and Enrollment

City, State, Zip:

Vancouver, WA 98686

Department Link:

vancouver.wsu.edu
 

Monthly Salary:

$2,799.00

FTE:

100% Permanent
Posting Close Date:

Applicants must submit their completed application by November 28, 2021 at 11:59 p.m.

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .